Technical Systems Engineer - On-Site IT & Infra Lead

Emplyfy; Burgh Heath; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday

Job summary

Emplyfy in the United Kingdom is seeking an experienced Technical Systems Engineer to deliver hands-on IT support for business customers. This role covers installation, configuration, maintenance, and repair of hardware and software across multiple client environments.

You will manage service requests via the Service Desk, monitor performance, and take ownership of incidents from remote or on-site locations.

Qualifications

• At least 5 years' experience in a relevant IT role.
• Experience with Cyber Essentials and GDPR security standards, including implementation and configuration.
• Experience with Microsoft 365 applications and cloud services (Email, SharePoint, Teams, OneDrive).
• Strong customer service and communication skills.
• Knowledge of Windows Server 2016/2019/2022 and Azure.
• Networking fundamentals (routers, switches, DHCP, DNS, TCP/IP, VLANs).

Responsibilities

• Provide technical support and solutions to customers.
• Attend customer premises to diagnose faults and perform repairs.
• Manage support cases using the Service Desk platform.
• Keep customers informed throughout the support process.
• Escalate incidents requiring Management intervention.
• Review daily priorities and manage workload to meet actions.
• Monitor customer environments to ensure business requirements are met.
• Carry out installation, configuration, testing, maintenance and repair of hardware and software.
• Keep technical records and documentation up to date.
• Take ownership of urgent and high-priority incidents (remote or on-site).
• Coordinate with external partners as needed.

Skills

Cyber Essentials

GDPR security

Microsoft 365

Azure administration

Windows Server

Networking basics

Tools

Intune

Remote Monitoring

DNS/DHCP/TCPIP

Firewalls

SharePoint/OneDrive/Teams

Job description

Emplyfy in the United Kingdom is seeking an experienced Technical Systems Engineer to deliver hands-on IT support for business customers. This role covers installation, configuration, maintenance, and repair of hardware and software across multiple client environments.

You will manage service requests via the Service Desk, monitor performance, and take ownership of incidents from remote or on-site locations.