Remote & On-Site IT Infrastructure Engineer

Emplyfy; Walton-on-Thames; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday annually

Hybrid work model

Job summary

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments, combining remote assistance with on-site visits. The role covers Microsoft technologies, hardware, software and security in a hands-on environment.

You will diagnose faults at customer sites, manage incidents via the ticketing system and ensure service levels are met. Strong communication, analytical and independent working skills are essential.

Qualifications

• 5+ years in a relevant IT role with hands-on infrastructure experience.
• Security basics: Cyber Essentials and GDPR implementation.
• Strong knowledge of Microsoft 365 core services (Email, SharePoint, Teams, OneDrive).
• Experience with Intune, RMM tools and collaboration systems.
• Experience managing network infrastructure and connectivity.
• Windows Server 2016/2017/2022 configuration and policy management.
• Azure administration and system deployments.
• Excellent written and verbal communication with a service focus.
• Strong analytical and troubleshooting skills and ability to work independently.

Responsibilities

• Provide technical assistance to customers and act as a reliable point of contact.
• Attend customer locations to diagnose faults, carry out repairs and complete scheduled maintenance.
• Manage support incidents and requests through the company's ticketing system.
• Provide customers with timely updates and ensure agreed service levels are maintained.
• Escalate critical technical problems to Management when appropriate.
• Review workload and priorities each day and take ownership of required actions.
• Monitor customer infrastructure and system environments to ensure they remain operational and meet business requirements.
• Deploy, test, maintain and troubleshoot hardware and software.
• Accurately document technical work and maintain up-to-date service tickets.
• Take ownership of urgent incidents, whether handled remotely or at a customer site.

Skills

Customer service

Analytical thinking

Troubleshooting

Independent work

Tools

Microsoft 365

Intune

RMM platforms

Azure

Windows Server

Networking (DHCP/DNS/TCP/IP)

Firewalls

SharePoint

Job description

Emplyfy is seeking an experienced Infrastructure Engineer to support customer environments, combining remote assistance with on-site visits. The role covers Microsoft technologies, hardware, software and security in a hands-on environment.

You will diagnose faults at customer sites, manage incidents via the ticketing system and ensure service levels are met. Strong communication, analytical and independent working skills are essential.