IT Systems Engineer — On-site & Remote Support

Emplyfy; Staines-upon-Thames; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k-£40k

40 days leave

Job summary

Emplyfy is seeking an experienced IT Support Specialist to deliver first-line support and serve as the primary contact for customers in the United Kingdom. You will diagnose, resolve technical issues on-site when required, and log incidents in the service management platform.

Responsibilities include maintaining regular client communication, prioritising tasks, and ensuring devices and networks run efficiently.

Qualifications

• Minimum 5 years in a similar IT support position.
• Experience implementing Cyber Essentials and GDPR compliance measures.
• Strong Microsoft 365 knowledge including Exchange Online, Teams, SharePoint and OneDrive.
• Azure deployment and administration experience.
• Windows Server administration (2016, 2019, 2022).
• Windows 10/11 and macOS familiarity.
• Strong troubleshooting and customer service skills.

Responsibilities

• Provide first-line support and act as the primary contact for customers.
• Visit customer locations to diagnose and resolve technical issues when required.
• Log, manage and update incidents via the service management platform.
• Maintain regular communication with clients regarding ticket progress.
• Escalate critical issues to senior leadership where appropriate.
• Prioritise and manage daily workload effectively.
• Monitor customer environments and ensure optimal system performance.
• Install, configure and maintain IT hardware and software solutions.
• Produce accurate technical documentation and maintain service records.
• Support incidents remotely and on-site.

Job description

Emplyfy is seeking an experienced IT Support Specialist to deliver first-line support and serve as the primary contact for customers in the United Kingdom. You will diagnose, resolve technical issues on-site when required, and log incidents in the service management platform.

Responsibilities include maintaining regular client communication, prioritising tasks, and ensuring devices and networks run efficiently.