Technical Support & Training Specialist (Oswestry)

Cole & Yates Recruitment Ltd; Oswestry; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

25 days’ holiday plus bank holidays

Company pension scheme

Onsite gym and fitness studio

Free onsite parking

Full product training and ongoing dev

Job summary

Cole & Yates Recruitment Ltd in Oswestry is seeking a Technical Support Advisor to join a growing technical team. The role blends technical support, customer communication, and training delivery, with full training provided.

It is office-based, not a call centre, and offers a supportive environment where colleagues work together to understand products and solutions. You will learn product functionality, installation requirements and related regulations, then provide clear guidance to customers.

Qualifications

• Excellent verbal and written communication skills are essential.
• Ability to absorb detailed information and explain it clearly.
• Strong organisational and time-management skills.
• Comfort with explaining technical information to non-technical audiences.
• Willingness to learn about product functionality and installation requirements.

Responsibilities

• Provide professional technical support to customers by phone, email and live chat.
• Develop understanding of product range, applications and installation requirements.
• Escalate issues as needed and collaborate with the team to resolve them.
• Deliver engaging technical training sessions and presentations.
• Maintain accurate records of customer interactions using CRM and product systems.

Skills

Communication skills

Public speaking

Problem solving

Time management

Team collaboration

Learning ability

Customer service

Tools

CRM systems

Live chat software

Job description

Cole & Yates Recruitment Ltd in Oswestry is seeking a Technical Support Advisor to join a growing technical team. The role blends technical support, customer communication, and training delivery, with full training provided.

It is office-based, not a call centre, and offers a supportive environment where colleagues work together to understand products and solutions. You will learn product functionality, installation requirements and related regulations, then provide clear guidance to customers.