Technical Support & Training Specialist

Cole & Yates Recruitment Ltd; Gobowen; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Onsite gym and fitness studio

Company pension scheme

25 days' holiday plus bank holidays

CSR/volunteering days

Perkbox

Job summary

Cole & Yates Recruitment Ltd is recruiting a Technical Support Advisor for our Oswestry-based team. This office-based role is 37.5 hours per week, with training and ongoing development provided.

You will learn our product range, support customers by phone, email and live chat, and deliver engaging training sessions to groups. You will need excellent communication, strong organisational skills, and the ability to explain technical information clearly.

Qualifications

• Excellent verbal and written communication.
• Ability to explain detailed information clearly and professionally.
• Strong organisation and time-management skills.
• Willingness to learn about technical products and applications.
• Comfort with CRM, live chat and product systems.

Responsibilities

• Develop understanding of product range, functionality, and installation requirements.
• Provide professional technical support via phone, email and live chat.
• Deliver engaging technical training sessions and presentations.
• Record customer interactions and technical enquiries clearly.
• Escalate complex queries when necessary and coordinate with colleagues.

Skills

Excellent communication

Public speaking

Problem solving

Time management

IT literacy

Team collaboration

Willingness to learn

Commuting to Oswestry

Tools

CRM systems

Live chat tools

Job description

Cole & Yates Recruitment Ltd is recruiting a Technical Support Advisor for our Oswestry-based team. This office-based role is 37.5 hours per week, with training and ongoing development provided.

You will learn our product range, support customers by phone, email and live chat, and deliver engaging training sessions to groups. You will need excellent communication, strong organisational skills, and the ability to explain technical information clearly.