Technical Support Engineer — Customer Training & Solutions

Advanced Co; Newcastle upon Tyne; Remote; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Bonus

Pension

Life insurance

Holiday buy/sell

Parental leave

EAP & counselling

GP access

Cycle to Work

EV charging

Job summary

Advanced is seeking a Technical Support Engineer to join our experienced team in Newcastle upon Tyne. You will provide first-class technical support and hands-on help for customer queries, ensuring swift resolution and high satisfaction.

In this role you will deliver product training virtually or on-site, collaborate with Sales & Marketing, and guide customers in applying features to meet installation needs. A strong electrical bias and problem-solving mindset are essential.

Qualifications

• Established track record in a technical support/customer service role with an electronic/electrical bias.
• Excellent communication skills and transparency.
• Desire and aptitude to understand products and learn new technology.
• Willingness to support customers and promote solutions.
• Analytical mind with strong problem-solving skills.
• Ability to inspire confidence in customers and stakeholders.
• Collaborative approach with sound judgement and business sense.

Responsibilities

• Be a primary point of contact for technical support and training queries from customers and end users by providing telephone and email support.
• Deliver customer product training in a virtual environment, as well as face-to-face, either from our dedicated training space or at strategic offsite locations.
• Collaborate with Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leader.
• Guide customers in applying the features and benefits of our products to meet installation requirements.
• Provide advice to key stakeholders on our products and solutions and influence their decision-making to drive growth and market share.
• Identify customer pain points and address them with a systematic approach.
• Collaborate with product management and QA, offering support as required.

Skills

Technical support

Customer service

Electrical bias

Communication skills

Problem solving

Collaboration

Stakeholder influence

Job description

Advanced is seeking a Technical Support Engineer to join our experienced team in Newcastle upon Tyne. You will provide first-class technical support and hands-on help for customer queries, ensuring swift resolution and high satisfaction.

In this role you will deliver product training virtually or on-site, collaborate with Sales & Marketing, and guide customers in applying features to meet installation needs. A strong electrical bias and problem-solving mindset are essential.