Technical Advisory & Training Specialist

Aico; Oswestry; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Aico is seeking a motivated Technical Support and Training Specialist to join its Oswestry team. You will develop product knowledge, deliver engaging training sessions, and support customers across multiple channels with a focus on clear, professional communication.

The role blends technical problem solving with hands-on training, requiring organisation, adaptability and a proactive approach. Occasional after-hours support may be required.

Qualifications

• Excellent verbal and written communication skills essential.
• Experience in customer service, training or advisory roles preferred.
• Interest in technology and IoT with ability to learn quickly.
• Ability to explain technical information clearly to diverse audiences.
• Prior exposure to CRM systems, live chat platforms and IT tools benefits.

Responsibilities

• Provide technical support to internal and external customers via phone, email and live chat.
• Deliver clear, engaging technical training sessions and presentations.
• Develop product knowledge and communicate legislation and standards to customers.
• Maintain records in CRM and coordinate with other departments.
• Prioritise enquiries, escalate when needed and manage workload effectively.

Skills

Excellent communication

Organisational skills

Time management

Problem solving

IT literacy

IoT interest

Teamwork

Independence

Customer service experience

Technical presentation

Tools

CRM systems

Live chat platforms

Microsoft Office

Job description

Aico is seeking a motivated Technical Support and Training Specialist to join its Oswestry team. You will develop product knowledge, deliver engaging training sessions, and support customers across multiple channels with a focus on clear, professional communication.

The role blends technical problem solving with hands-on training, requiring organisation, adaptability and a proactive approach. Occasional after-hours support may be required.