Technical Support & Training Specialist
Cole & Yates Recruitment
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Benefits offered by this job
Job summary
Cole & Yates Recruitment in Oswestry is expanding its technical support team and seeks a Technical Support Advisor. The role blends technical guidance, customer communication and product knowledge, with full training provided and no requirement to know every detail of the range.
You will handle inquiries by phone, email and live chat, build product understanding, deliver training sessions, and contribute to improvements across CRM and support resources.
Qualifications
- Confident communicating with customers and absorbing detailed information to explain clearly.
- Interest in technology and ability to learn product ranges and installation requirements.
- Willingness to undergo training and deliver engaging presentations to groups.
- Experience in customer-facing roles or training is advantageous.
Responsibilities
- Develop detailed understanding of product range and installation requirements.
- Provide technical support by phone, email and live chat.
- Deliver engaging technical training sessions and presentations.
- Present detailed information to groups in classroom/workshop settings.
- Maintain clear records of customer interactions and technical inquiries in CRM.
- Balance reactive support with planned training and product testing.
Skills
Tools
Job description
Cole & Yates Recruitment in Oswestry is expanding its technical support team and seeks a Technical Support Advisor. The role blends technical guidance, customer communication and product knowledge, with full training provided and no requirement to know every detail of the range.
You will handle inquiries by phone, email and live chat, build product understanding, deliver training sessions, and contribute to improvements across CRM and support resources.
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