Technical Support Advisor: Fast-Paced, Customer-Focused

Daisy Group

Lower Blandford St Mary

On-site

GBP 21,000 - 30,000

Full time

3 days ago

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Job summary

O2 Business is seeking a Technical Support Advisor to join our friendly and fast-paced Technical Support team. This role provides first-line telephone support to customers, helps maintain their systems, and resolves faults quickly and professionally, working closely with our technical teams.

You will receive thorough training and ongoing support, with 37.5 hours per week, Monday to Friday 8:30/9:00 - 17:00-17:30, and opportunities to grow your technical knowledge while making a real impact on

Qualifications

Excellent and confident telephone manner.
Customer Service experience.
Ability to thrive in a fast paced environment.
Strong organisational skills.
Previous experience in an inbound call centre is desirable.

Responsibilities

Provide first line telephone support to customers, resolving enquiries and faults wherever possible at first touch.
Deliver a high standard of customer service, keeping customers informed and providing clear guidance, training and support throughout their enquiry.
Use remote software and online portals to create user accounts and make changes to customers' telephony configurations to meet their requirements.
Install, update and maintain relevant software and systems, while accurately recording customer interactions and keeping customer records up to date.
Work closely with the wider technical team, escalating urgent or complex issues when required, while keeping your knowledge of products, services and system updates current.