Technical Support Team Leader

Mid Devon Council District; Mid Devon; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Competitive rate of pay

Generous annual leave entitlements

Flexible benefits scheme

Employee Assistance Programme

Full training and development

Job summary

Mid Devon District Council is seeking a proactive Technical Support Team Leader to guide the Technical Support & Repairs team within Mid Devon Housing. The role centers on delivering high-quality customer service, coordinating responsive repairs, and supporting tenants with housing administration processes.

You will supervise a team that handles tenant enquiries, repair bookings, and data management, partnering with tenancy and property teams to achieve excellent outcomes.

Qualifications

• Experience supervising or leading staff in a customer-focused environment.
• Strong organisational skills and the ability to manage competing demands.
• Confidence in making decisions, motivating a team and driving performance.
• Excellent communication skills with a positive, solutions-focused approach.
• Commitment to equality, customer service and continuous improvement.

Responsibilities

• Oversee the repairs booking function, making sure repair requests are logged accurately and allocated quickly.
• Support colleagues to resolve a broad range of tenant enquiries and service requests.
• Monitor the performance of staff and contractors, ensuring repairs are completed to the right standard and timescale.
• Work collaboratively with tenancy and property teams to deliver excellent outcomes for tenants.
• Work closely with the Repairs & Disrepair Manager to deliver the responsive repairs programme.
• Ensure all data is recorded and managed accurately across our systems.
• Champion service improvements and contribute to best practice.

Skills

Staff supervision

Customer service

Leadership

IT systems

Data management

Communication

Problem solving

Tools

Booking systems

MS Office

Job description

Mid Devon District Council is seeking a proactive, people‑focused Technical Support Team Leader to lead our Technical Support & Repairs team at Mid Devon Housing. This is a opportunity for someone who thrives in a fast‑paced customer environment and wants to make a direct impact on the quality of homes and services delivered to our tenants.

As the Technical Support Team Leader, you will lead a team that sits at the heart of Mid Devon Housing's customer services. Alongside coordinating responsive repairs and providing technical support, the team plays a vital role in supporting tenants, managing housing administration processes and helping customers access the services they need. Working across a wide range of housing functions and as one of the first points of contact for many tenants, your team will help people access services, resolve problems and get the support they need.

Our benefits include:

• Competitive rate of pay
• Generous annual leave entitlements
• A flexible benefits scheme including access to a discount shopping (online and high street) and events
• Employee Assistance Programme
• Full training provided with excellent training and development opportunities

What you’ll be doing

In this role, you will:

Lead and supervise the Technical Support & Repairs team, ensuring high‑quality customer service and consistent decision‑making

• Oversee the repairs booking function, making sure repair requests are logged accurately and allocated quickly
• Support colleagues to resolve a broad range of tenant enquiries and service requests
• Monitor the performance of staff and contractors, ensuring repairs are completed to the right standard and timescale
• Work collaboratively with tenancy and property teams to deliver excellent outcomes for tenants
• Work closely with the Repairs & Disrepair Manager to deliver the responsive repairs programme
• Ensure all data is recorded and managed accurately across our systems
• Champion service improvements and contribute to best practice.

Please see the full job description for all key responsibilities.

About you:

We are looking for someone who can combine leadership skills with a strong commitment to customer service. You’ll bring:

• Experience supervising or leading staff in a customer‑focused environment
• Strong organisational skills and the ability to manage competing demands
• Confidence in making decisions, motivating a team and driving performance
• Excellent communication skills with a positive, solutions‑focused approach
• A commitment to equality, customer service and continuous improvement
• Confidence using IT systems and managing performance information.

Experience of housing repairs, maintenance or social housing would be advantageous, but we are equally interested in people with transferable leadership skills and a desire to learn.

To find out more

To find out more about this role please contact Sophie Richards [e-mail]

The Job Description refers to the level of competencies required for this post. Foran explanation of what this means,please see Core Competencies .

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

Unfortunately we are unable to sponsor skilled worker visas at this time. For more information on pre-employment checks, please review the documents found here.

Please remember to quote the following post and vacancy numbers:

CLOSING DATE:

CLOSING DATE: 27 August 2026 at 5:00pm

POST NUMBER:

POST NUMBER: HB66

VACANCY NUMBER:

VACANCY NUMBER: 2026112

Interview Date

Interview Date 03 September 2026

MDDC reserves the right to close this vacancy early. We therefore encourage early applications.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We're committed to Equality of Opportunity andwelcome applications from all sections of the community.

If we've not contacted you within two weeks of the closing date, please assume your application has been unsuccessful on this occasion.

Thank you for showing an interest in this vacancy and we wish you every success with your on-going job search.