Customer-Focused Tech Support Team Leader (Housing & Repairs)

Mid Devon Council District; Mid Devon; On-site; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Competitive rate of pay

Generous annual leave entitlements

Flexible benefits scheme

Employee Assistance Programme

Full training and development

Job summary

Mid Devon District Council is seeking a proactive Technical Support Team Leader to guide the Technical Support & Repairs team within Mid Devon Housing. The role centers on delivering high-quality customer service, coordinating responsive repairs, and supporting tenants with housing administration processes.

You will supervise a team that handles tenant enquiries, repair bookings, and data management, partnering with tenancy and property teams to achieve excellent outcomes.

Qualifications

• Experience supervising or leading staff in a customer-focused environment.
• Strong organisational skills and the ability to manage competing demands.
• Confidence in making decisions, motivating a team and driving performance.
• Excellent communication skills with a positive, solutions-focused approach.
• Commitment to equality, customer service and continuous improvement.

Responsibilities

• Oversee the repairs booking function, making sure repair requests are logged accurately and allocated quickly.
• Support colleagues to resolve a broad range of tenant enquiries and service requests.
• Monitor the performance of staff and contractors, ensuring repairs are completed to the right standard and timescale.
• Work collaboratively with tenancy and property teams to deliver excellent outcomes for tenants.
• Work closely with the Repairs & Disrepair Manager to deliver the responsive repairs programme.
• Ensure all data is recorded and managed accurately across our systems.
• Champion service improvements and contribute to best practice.

Skills

Staff supervision

Customer service

Leadership

IT systems

Data management

Communication

Problem solving

Tools

Booking systems

MS Office

Job description

Mid Devon District Council is seeking a proactive Technical Support Team Leader to guide the Technical Support & Repairs team within Mid Devon Housing. The role centers on delivering high-quality customer service, coordinating responsive repairs, and supporting tenants with housing administration processes.

You will supervise a team that handles tenant enquiries, repair bookings, and data management, partnering with tenancy and property teams to achieve excellent outcomes.