Housing Advice Manager

Allscreens Nationwide Ltd; Tameside; On-site; GBP 51,000 - 52,000; Full time

Job summary

The role at Tameside Council’s Housing Advice service will support the Head of Service in delivering an effective housing advice service with an emphasis on early intervention and prevention for households facing housing difficulties.

You will lead the Temporary Accommodation and Rough Sleeper teams, manage a diverse workforce, build relationships across partners and GMCA, and seek innovative solutions to provide sustainable accommodation.

Qualifications

• Management, leadership and development of teams within a complex political environment.
• Investigations management including evidence gathering and reporting.
• Effective relationship-building with political leaders, senior officers and the public.
• Understanding statutory duties and powers and procedural rules with the ability to supervise and advise others.
• Excellent interpersonal skills to build relationships, manage conflicts and influence others.
• Ability to analyse and summarise complex information for reports and decision-making.
• Excellent written and verbal communication skills and clear presentation to different audiences.
• Attendance to Tameside Council’s standard and flexibility in a changing environment.

Responsibilities

• Support Head of Service in delivering housing advice and prevention model.
• Oversee Temporary Accommodation and Rough Sleeper services.
• Administer the shared Housing register in Tameside.
• Develop internal and external relationships and participate in GMCA work streams.
• Collaborate with partners to seek new solutions and sustainable accommodation.
• Lead and develop the team to grow members’ professional journeys.

Skills

Management

Leadership

People development

Communication

Policy understanding

Education

NVQ Level 4 or above

Professional or technical qualification

Job description

Contract Type: Permanent

Salary: Grade J. Scale 40 - £51,356 to Scale 41 - £52,413

Hours Per Week: 36

Base Location: Tameside Housing Advice, 119-125 Old Street, Ashton-under-Lyne, OL6 7RL

Assessment Date: To be arranged

The Role

This role will support the Head of Service in delivering an effective Housing advice service which includes ensuring an early intervention and prevention model is in place within the service to assist those households facing housing difficulties.

The role will also have responsibility for the Temporary Accommodation Team based within the service as well as the Rough Sleeper services currently in place and other grant funded teams alongside the statutory service and the administration of the shared Housing register in Tameside.

This is an exciting time within Tameside Housing Advice to help shape the future of the service being delivered and deliver exceptional outcomes to the residents of Tameside, whilst being part of an exceptional team.

The post holder will be expected to develop relationships internally and externally within Tameside and participate in GMCA work streams and collaboration opportunities.

As part of this role you will also be working alongside partners to seek out new solutions and opportunities to support the Prevention agenda by improving access to sustainable accommodation including supported schemes and specialised services.

You will be responsible for a diverse team on a large scale and will bring great people skills to the role to develop and grow our team members on their professional journeys.

The ability to be creative and solution focussed is a must and being able to influence others around you to ensure a value for money approach is embedded throughout the service.

About You

You will have:

• Management, leadership and development of teams within a complex political environment through appraisal, mentoring and performance review.


• Management of investigations including evidence gathering, preparation and presentation of reports or other documentary materials..


• Effective relationship-building with political leaders, senior officers and members of the public including summarising and presenting complex information to a high standard


• Understanding of the council’s statutory duties and powers and procedural rules with the ability to supervise and advise others on their scope and execution


• Excellent interpersonal skills: able to build relationships with people at all levels, manage and resolve conflicts, influence others and challenge unacceptable practice.


• Ability to analyse, interpret and summarise complex information and data in order to produce reports and inform decision making


• Excellent written and verbal communication skills and the ability to present information coherently and concisely to different audiences.


• Management qualification at NVQ Level 4 or above or proven management experience within a large setting.


• Professional or technical qualification.


• Excellent understanding and management of customer expectation including where customers have additional support or other needs.


• Excellent verbal communication skills and the ability to present information to different audiences


• To meet Tameside Council’s standard of attendance.


• A willingness to be flexible in a changing environment

About Us

Come shape the future of Tameside with us!

Message from Julian Jackson, Director of Housing, Environment & Estates at Tameside Council.

“Since joining Team Tameside in September 2022, I’ve been proud to work alongside a hardworking and passionate team that’s making a real difference to our borough.

“Our Place Directorate is at the heart of shaping Tameside, covering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it’s keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day.

‘’We’ve already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Garden Village also set to create new homes, jobs and commercial spaces. But it’s not just about developments, day to day it’s about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and assets for the future.

To do that, we need passionate people to join us. If you want to be part of a team that’s driving real change, improving local services, and shaping the future of Tameside, we’d love to have you on board.

Come and be part of something great. Let’s build the future of Tameside together!’’

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.

For further information about this role please contact the recruitment manager on 0161 342 4352 or [e-mail]

Supporting Documents

Job Description & Person Specification