Technical Support Team Leader

Allscreens Nationwide Ltd; Tiverton; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mid Devon District Council seeks a proactive Technical Support Team Leader to lead our Technical Support & Repairs team at Mid Devon Housing, delivering responsive services to tenants.

You will coordinate repairs, provide technical support, and help tenants access services, playing a key role in customer-facing housing administration and ensuring high-quality service.

Qualifications

• Lead a Technical Support & Repairs team
• Coordinate responsive repairs and provide technical support
• Support tenants and housing administration processes

Responsibilities

• Lead the Technical Support & Repairs team within Mid Devon Housing
• Coordinate responsive repairs and provide technical support to tenants
• Assist tenants in accessing housing services and resolving issues

Job description

Mid Devon District Council is seeking a proactive, people focused Technical Support Team Leader to lead our Technical Support & Repairs team at Mid Devon Housing. This is a opportunity for someone who thrives in a fast paced customer environment and wants to make a direct impact on the quality of homes and services delivered to our tenants.

As the Technical Support Team Leader, you will lead a team that sits at the heart of Mid Devon Housing's customer services. Alongside coordinating responsive repairs and providing technical support, the team plays a vital role in supporting tenants, managing housing administration processes and helping customers access the services they need. Working across a wide range of housing functions and as one of the first points of contact for many tenants, your team will help people access services, resolve problems and get the support they need.