Technical Support Specialist – UK & Europe Growth

ASSA ABLOY Group; Greater London; On-site; GBP 20,000 - 32,000; Full time

Job summary

ASSA ABLOY Group in Wimbledon, UK is seeking a technically minded Technical Support Technician to deliver high-quality assistance across the UK and Europe. You will diagnose and resolve hardware, software, OS and connectivity issues, provide timely updates to customers, and help the team maintain service excellence.

You will work with engineers and customers on software configuration, system maintenance, and user training, test new technologies, document processes, and contribute to improvements

Qualifications

• Knowledge of networks, servers, and IT troubleshooting.
• Strong communication via phone, email, chat and in person.
• Excellent customer service and stakeholder collaboration.
• Proactive, self-motivated with interest in technology.
• Competence in Microsoft Office and adaptability to new software.

Responsibilities

• Provide technical assistance to customers via phone and email, resolving hardware, software, and connectivity issues while delivering excellent customer service.
• Troubleshoot and manage technical issues through to resolution, keeping customers informed and escalating complex cases when needed.
• Assist engineers and customers with software configuration, system maintenance, and user training.
• Test new technologies, document technical processes, and recommend improvements to enhance service performance and reliability.
• Maintain accurate records, raise purchase orders, complete administration tasks, and support the wider Technical Support Team as required.

Skills

Networks & IT troubleshooting

Effective communication

Customer service

Proactive & self-motivated

Microsoft Office

BS7858 security vetting

Job description

ASSA ABLOY Group in Wimbledon, UK is seeking a technically minded Technical Support Technician to deliver high-quality assistance across the UK and Europe. You will diagnose and resolve hardware, software, OS and connectivity issues, provide timely updates to customers, and help the team maintain service excellence.

You will work with engineers and customers on software configuration, system maintenance, and user training, test new technologies, document processes, and contribute to improvements