Applications Support Technician - Level 1

ASSA ABLOY Sicherheitstechnik GmbH; Olney; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Ex-gratia day for Christmas Eve

Birthday day off

Online benefits portal

Family Brand discount (Yale)

Life cover 2x annual salary

Company Pension 5%

Employee Care scheme

Job summary

ASSA ABLOY Traka’s UK Team in Olney is seeking an Application Support Technician to assist customers with technical issues, providing prompt 1st and 2nd line support by phone and email and documenting tickets to ensure high-quality service.

You will investigate faults across diverse customer environments, replicate issues using test systems, and collaborate with EMEIA 3rd level support, raising Field Service Work Orders when on-site engineering is required.

Qualifications

• Knowledge of SQL databases, Windows system and IT networking.
• Previous experience in similar roles handling queries from end users.
• Demonstrates flexibility, adaptability and strong team spirit while maintaining accuracy.
• Delivers excellent customer service through clear written and verbal communication.
• Ability to prioritise workloads with a proactive and organised approach.

Responsibilities

• Provide prompt 1st and 2nd line assistance via phone and email to UK customers, ensuring high-quality ticket management and documentation.
• Investigate technical issues across diverse customer environments, replicating faults using test systems, and following through to resolution.
• Cooperate with EMEIA 3rd level support and raise Field Service Work Orders when on-site engineering is required.
• Communicate knowledge and solutions within the team to improve service quality and problem resolution.
• Perform general administrative tasks within the customer services department to support smooth operations.

Skills

SQL databases

Windows systems

IT networking

Customer service

Teamwork

Job description

Do you have the ability to assist our customers with any kind of technical issues, along with strong relationship-building and technical skills? Join ASSA ABLOY Traka’s UK Team, based in Olney, and enjoy a collaborative culture that empowers you to build a career you can be proud of.

What you would do as our Application Support Technician

• Provide prompt 1st and 2nd line assistance via phone and email to UK customers, ensuring high-quality ticket management and documentation.
• Investigate technical issues across diverse customer environments, replicating faults using test systems, and following through to resolution.
• Cooperate with EMEIA 3rd level support and raising Field Service Work Orders when on-site engineering is required.
• Communicate knowledge and solutions within the team to improve service quality and problem resolution.
• Perform general administrative tasks within the customer services department to support smooth operations.

The skills and experience you need

• Has knowledge of SQL databases, Windows system, and IT networking.
• Has previous experience in similar roles, handling queries from end users.
• Can demonstrate flexibility, adaptability, and a strong team spirit while maintaining accuracy and attention to detail in all tasks.
• Delivers excellent customer service through clear written and verbal communication, even in high-pressure situations.
• Effectively prioritizes workloads and manage tasks with a proactive and organized approach.

What we offer

• Learning and career development opportunities, whether it’s online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• 25 days holiday + bank holidays.
• Ex-gratia day for Christmas Eve.
• And for your birthday.
• Access to an online benefits portal.
• ASSA ABLOY Family Brand discount (Yale).
• 2 x Annual salary life cover.
• Company Pension scheme standard 5%.
• Access to Employee Care scheme.

We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.

Let’s create a safer and more open world - together!

To find out more about us, visit www.assaabloy.com.

About the company

We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

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