IT Infrastructure Support Administrator

ASSA ABLOY Group; Sheffield; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Learning and development opportunities

Competitive salary & incentive scheme

Company pension

Company car or car allowance

International IT environment

Job summary

ASSA ABLOY Entrance Systems in Rotherham is seeking an IT Infrastructure Support Administrator to support office-based users and field engineers across the UK and Ireland. The role focuses on hands-on IT operations, with responsibility for local infrastructure, Active Directory, Entra ID, and Microsoft 365.

You will work with European IT colleagues and external suppliers, contributing to projects and ensuring reliable IT services while occasionally traveling across the UK and Ireland.

Qualifications

• Experience delivering 1st/2nd line IT support in a corporate environment.
• Solid knowledge of Active Directory, Entra ID, Windows Server and Microsoft 365.
• Familiar with ITIL incident/problem/request management and service desk tooling.

Responsibilities

• Provide 1st and 2nd line IT support to office-based users and field engineers.
• Manage local IT infrastructure, systems and services, ensuring timely incident resolution.
• Maintain local infrastructure, AD/Entra ID, Windows, backups and monitoring.
• Troubleshoot hardware, software, network and server issues across locations.
• Support infrastructure projects, hardware refreshes, and software deployments.
• Collaborate with European IT Operations and external suppliers, document systems.

Skills

1st/2nd line support

Active Directory

Entra ID

Windows servers

Microsoft 365

ITIL knowledge

Networking fundamentals

Teams & Intune

Service Desk tools

Tools

Service Desk software

Job description

Are you an experienced IT professional with a passion for solving technical challenges and supporting users across multiple locations? Join ASSA ABLOY Entrance Systems in Rotherham, and become part of our European IT Operations team, helping to ensure the reliable delivery of IT services and infrastructure across the UK and Ireland. This is a hands‑on role combining user support, systems administration, and infrastructure management. You'll work closely with local teams, field engineers, European IT colleagues, and external suppliers to maintain and improve business‑critical IT services. Please note that this role requires occasional travel across the UK and Ireland. What you would do as our IT Infrastructure Support Administrator ? Reporting to the Manager IT Operations Germany, Benelux & UK, you will support multiple ASSA ABLOY Entrance Systems locations across the UK and Ireland while contributing to the wider European IT Operations function. You would also be responsible for:

• Providing 1st and 2nd line IT support to office‑based users and field engineers, while also taking operational responsibility for local IT infrastructure, systems and services, ensuring timely resolution of incidents and service requests.
• Managing and maintaining local IT infrastructure, including Active Directory, Entra ID, Windows environments, backup solutions and system monitoring activities.
• Troubleshooting and resolving hardware, software, network and server‑related issues, while supporting centrally managed infrastructure across multiple locations and coordinating with central IT teams when escalation is required.
• Supporting and delivering local IT infrastructure projects, including hardware refresh initiatives, software implementations and continuous improvement activities.
• Collaborating closely with the wider European IT Operations organisation, maintaining system documentation and supplier relationships, providing backup support to colleagues and other locations when required, and supporting critical IT incidents or planned infrastructure activities outside normal working hours. Has experience providing 1st and 2nd line IT support within a corporate environment, with strong troubleshooting and problem‑solving skills.
• Has good knowledge of Microsoft Active Directory, Entra ID, Server environments, networking fundamentals and Microsoft 365 technologies including Teams and Intune.
• Has experience working with Service Desk tools and is familiar with ITIL principles, particularly incident, problem and request management.
• Has a solid understanding of networking fundamentals and is comfortable supporting centrally managed infrastructure across multiple sites.
• Is self‑driven and comfortable taking ownership of operational issues, prioritising work effectively, keeping stakeholders informed of progress, and communicating clearly with users, colleagues, management and suppliers while working both independently and as part of an international team.

The following experience would be beneficial but is not essential:

• VMware administration.
• Veeam Backup solutions.
• Microsoft Exchange environments.
• Supporting infrastructure projects and hardware lifecycle management.

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.

As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

We're passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us - here's what we have to offer:

• Learning and career development opportunities, whether it's online learning, management training or enhancing your skills.
• A competitive salary and incentive scheme.
• Company pension scheme.
• Company car or car allowance.
• Opportunities to work within an international IT environment and collaborate with colleagues across Europe.