Aftersales Manager

Group 1 Automotive; Bawburgh; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

33 days annual leave

Retail discounts

Car discounts

Pension scheme

Family-friendly policies

Cycle-to-work scheme

Wellbeing support

24/7 healthcare support

Volunteer day

Share purchase plan

Friend referral bonus

Training & development

Life assurance

Flexible working

Job summary

Group 1 Automotive is seeking an Aftersales Manager for the BMW Norwich operation. You will lead parts, technicians and service advisors, driving customer service excellence and profitability.

The role entails coaching teams, managing workloads and delivering against targets in a fast‑paced dealership environment. The successful candidate will bring automotive aftersales experience, strong leadership, and a methodical approach to improve performance while maintaining high service standards for

Qualifications

• Experience in automotive aftersales leadership and team management.
• Ability to coach and motivate service teams.
• Strong budgeting and performance analysis skills.
• Excellent customer service and communication.

Responsibilities

• Lead aftersales teams across parts, technicians and service advisors.
• Monitor performance against targets and budgets.
• Provide guidance to improve service metrics and profitability.

Skills

Team leadership

Customer service

Budgeting

Communication

Job description

Job description Aftersales Manager - BMW Norwich Want to be the best you can be? It's what drives us too. Working in our aftersales department as an Aftersales Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We're open to flexible working options - just ask

What you\'ll do day to day

• Manage the aftersales teams including parts, vehicle technicians and service advisors
• Coach and motivate the teams
• Monitor performances against agreed targets and budgets
• Analyse areas of performance and weakness & provide guidance

Helpful skills and qualifications

Don\'t worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience of working within the automotive industry Comprehensive knowledge of the motor trade Able to influence, motivate and manage a team effectively Maintain methodical and logical approach to varying workloads Will be able to meet deadlines and prioritise workloads We value diversity and believe it strengthens our team. If you don\'t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don\'t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.