Technical Support Specialist — German/French
Interactive Brokers
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Benefits offered by this job
Job summary
Interactive Brokers UK is seeking a Client Technical Support specialist to assist clients with inquiries across our platforms, including desktop, mobile and web offerings. Fluency in English plus German or French is required; you will bridge between clients and technical teams, troubleshoot issues, and help resolve bugs while delivering excellent service.
The role requires 2+ years in client-facing tech support, familiarity with Windows/macOS, and experience with ticketing systems.
Qualifications
- Languages: fluency in English and German or French is a must.
- Bachelor’s degree, preferred if in a technical field.
- 2+ years in client-facing support role
- 2+ years’ experience working with Windows, and Mac, software support, connectivity support
- Excellent verbal and written communication skills and the ability to work effectively in a team environment
- Experience working with support ticketing systems
- Adaptable to a constantly changing technical environment
- Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
- A genuine passion for solving technical problems
- Experience with financial products and services is a plus.
Responsibilities
- Providing support to clients through phone, chats, and tickets
- Technical and functional support for the Interactive Brokers’ platforms
- Desktop applications (Windows, macOS, and Linux)
- Mobile applications (Android and iOS)
- Troubleshooting and support for Interactive Brokers’ web‑based offerings
- Problem management with a focus on wide‑scale technical issues
Skills
Education
Tools
Job description
Interactive Brokers UK is seeking a Client Technical Support specialist to assist clients with inquiries across our platforms, including desktop, mobile and web offerings. Fluency in English plus German or French is required; you will bridge between clients and technical teams, troubleshoot issues, and help resolve bugs while delivering excellent service.
The role requires 2+ years in client-facing tech support, familiarity with Windows/macOS, and experience with ticketing systems.
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