Technical Support Associate I – Multilingual (German/French)

Interactive Brokers; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Performance-based discretionary cash bonus

Group Life Assurance

Group Income Protection

Private Medical Insurance

Daily subsidised lunch

Cycle to work scheme

Job summary

Interactive Brokers in London is seeking a Client Operations - Technical Assistance Associate I to join their Client Technical Support Team. The ideal candidate will assist clients with inquiries related to trading offerings and act as a liaison between internal teams. A crucial requirement for this role is fluency in both English and either German or French.

The position offers a salary commensurate with experience and benefits such as a discretionary cash bonus scheme and stock grants, along with ongoing career support and development opportunities.

Qualifications

• Fluency in English and either German or French is essential.
• 2+ years of experience in a client-facing support role.
• Strong problem-solving skills and technical affinity.

Responsibilities

• Provide client support through phone, chat, and tickets.
• Troubleshoot and support internal platforms and applications.
• Management of technical issues and client responsibilities.

Skills

Fluency in English

Fluency in German or French

Client-facing support

Technical troubleshooting

Communication skills

Education

Bachelor’s degree in a technical field

Tools

Support ticketing systems

Windows

macOS

Linux

Android

iOS

Job description

Interactive Brokers in London is seeking a Client Operations - Technical Assistance Associate I to join their Client Technical Support Team. The ideal candidate will assist clients with inquiries related to trading offerings and act as a liaison between internal teams. A crucial requirement for this role is fluency in both English and either German or French.

The position offers a salary commensurate with experience and benefits such as a discretionary cash bonus scheme and stock grants, along with ongoing career support and development opportunities.