Multilingual Tech Support Engineer (German/French)

Interactive Brokers LLC; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working model

Stock grant

Life Assurance

Pension

Private Medical Insurance

Lunch / meal subsidies

Job summary

Interactive Brokers (U.K.) Limited in London is seeking a Client Technical Support specialist who can speak English plus German or French to assist clients with trading inquiries and to liaise with internal teams.

You will troubleshoot technical issues across desktop and mobile platforms, provide responsive support via phone, chat and tickets, and help ensure timely resolution of bugs while delivering a high level of client service.

Qualifications

• Fluency in English and German or French is required.
• Bachelor's degree, technical field preferred.
• 2+ years in a client-facing support role.
• 2+ years' experience with Windows and Mac software support and connectivity.

Responsibilities

• Provide support to clients via phone, chat, and tickets.
• Deliver technical and functional support for Interactive Brokers' platforms.
• Support desktop (Windows, macOS, Linux) and mobile (Android, iOS) apps.
• Troubleshoot and resolve issues with web-based offerings.
• Manage problems with a focus on wide-scale technical issues.

Skills

English (fluent)

German or French (fluent)

Client support

Team collaboration

Technical troubleshooting

Education

Bachelor's degree (technical preferred)

Job description

Interactive Brokers (U.K.) Limited in London is seeking a Client Technical Support specialist who can speak English plus German or French to assist clients with trading inquiries and to liaise with internal teams.

You will troubleshoot technical issues across desktop and mobile platforms, provide responsive support via phone, chat and tickets, and help ensure timely resolution of bugs while delivering a high level of client service.