Technical Assistance Associate - German or French speaking

Interactive Brokers LLC; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Hybrid working model

Stock grant

Life Assurance

Pension

Private Medical Insurance

Lunch / meal subsidies

Job summary

Interactive Brokers (U.K.) Limited in London is seeking a Client Technical Support specialist who can speak English plus German or French to assist clients with trading inquiries and to liaise with internal teams.

You will troubleshoot technical issues across desktop and mobile platforms, provide responsive support via phone, chat and tickets, and help ensure timely resolution of bugs while delivering a high level of client service.

Qualifications

• Fluency in English and German or French is required.
• Bachelor's degree, technical field preferred.
• 2+ years in a client-facing support role.
• 2+ years' experience with Windows and Mac software support and connectivity.

Responsibilities

• Provide support to clients via phone, chat, and tickets.
• Deliver technical and functional support for Interactive Brokers' platforms.
• Support desktop (Windows, macOS, Linux) and mobile (Android, iOS) apps.
• Troubleshoot and resolve issues with web-based offerings.
• Manage problems with a focus on wide-scale technical issues.

Skills

English (fluent)

German or French (fluent)

Client support

Team collaboration

Technical troubleshooting

Education

Bachelor's degree (technical preferred)

Job description

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escape client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol "IBKR."

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and German or French is a must. Any other European language is a plus.
• Bachelor's degree, preferred if in a technical field.
• 2+ years in client facing support role
• 2+ years' experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Benefits

• Career support and developmentSalary commensurate with experiencePerformance-based discretionary cash bonus schemeDiscretionary stock grantGroup Life Assurance coverGroup Income ProtectionGross pension scheme at 5% employer, 4% employeeHybrid working modelDaily company subsidised lunch and healthy snack options throughout the day (when working from the office)Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan