Technical Support & Repairs Engineer — Embedded & RF

Redline Group Ltd; Pamber Heath; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Private healthcare

Annual bonus

Pension scheme

Life assurance

Employee assistance

Share purchase

25 days annual leave

Career development

Job summary

Redline Group Ltd is seeking a Technical Customer Support & Repairs Technician to join a leader in embedded computing, RF and rugged electronic systems. You will diagnose, repair and support customers across aerospace, defence and other regulated markets.

You will work from schematics and engineering documentation, liaising with engineering, manufacturing and quality teams to drive issue resolution and continuous improvement in repair capabilities.

Qualifications

• Experience in electronics repair and technical support.
• Ability to read schematics and wiring diagrams.
• Hands-on fault finding and repair of embedded hardware.
• Experience with oscilloscope, multimeter and signal generators.
• Excellent customer service and stakeholder management.
• Experience supporting regulated engineering environments preferred.

Responsibilities

• Provide first and second-line technical support to customers via phone, email and remote tools.
• Diagnose hardware and system-level issues involving embedded computing, RF and electronic systems.
• Guide customers through product configuration, operation and troubleshooting activities.
• Manage the complete RMA process from initial enquiry through to product return and customer communication.
• Carry out hands-on fault finding, testing and repair of electronic assemblies and systems.
• Maintain accurate repair records and service reports.
• Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions.
• Support root-cause investigations and continuous improvement initiatives across repair and service activities.
• Develop and improve repair procedures, diagnostic processes and technical documentation.
• Provide customers with regular updates throughout technical investigations and repair activities.
• Occasionally support customer visits, field-service activities and technical demonstrations where required.

Skills

Customer service

Communication

Diagnostics

Schematic reading

Test equipment handling

Education

Electronics Engineering qualification

Tools

Oscilloscope

Multimeter

Signal generator

ERP/CRM systems

Job description

Redline Group Ltd is seeking a Technical Customer Support & Repairs Technician to join a leader in embedded computing, RF and rugged electronic systems. You will diagnose, repair and support customers across aerospace, defence and other regulated markets.

You will work from schematics and engineering documentation, liaising with engineering, manufacturing and quality teams to drive issue resolution and continuous improvement in repair capabilities.