Technical Customer Support And Repairs Technician

Redline Group Ltd; Pamber Heath; On-site; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Private healthcare

Annual bonus

Pension scheme

Life assurance

Employee assistance

Share purchase

25 days annual leave

Career development

Job summary

Redline Group Ltd is seeking a Technical Customer Support & Repairs Technician to join a leader in embedded computing, RF and rugged electronic systems. You will diagnose, repair and support customers across aerospace, defence and other regulated markets.

You will work from schematics and engineering documentation, liaising with engineering, manufacturing and quality teams to drive issue resolution and continuous improvement in repair capabilities.

Qualifications

• Experience in electronics repair and technical support.
• Ability to read schematics and wiring diagrams.
• Hands-on fault finding and repair of embedded hardware.
• Experience with oscilloscope, multimeter and signal generators.
• Excellent customer service and stakeholder management.
• Experience supporting regulated engineering environments preferred.

Responsibilities

• Provide first and second-line technical support to customers via phone, email and remote tools.
• Diagnose hardware and system-level issues involving embedded computing, RF and electronic systems.
• Guide customers through product configuration, operation and troubleshooting activities.
• Manage the complete RMA process from initial enquiry through to product return and customer communication.
• Carry out hands-on fault finding, testing and repair of electronic assemblies and systems.
• Maintain accurate repair records and service reports.
• Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions.
• Support root-cause investigations and continuous improvement initiatives across repair and service activities.
• Develop and improve repair procedures, diagnostic processes and technical documentation.
• Provide customers with regular updates throughout technical investigations and repair activities.
• Occasionally support customer visits, field-service activities and technical demonstrations where required.

Skills

Customer service

Communication

Diagnostics

Schematic reading

Test equipment handling

Education

Electronics Engineering qualification

Tools

Oscilloscope

Multimeter

Signal generator

ERP/CRM systems

Job description

An opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission‑critical electronic systems. The company designs and manufactures advanced embedded computing platforms, rugged electronic hardware, signal‑processing solutions and high‑performance computing technologies for aerospace, defence, security and other highly regulated markets.

Main Responsibilities

• Provide first and second‑line technical support to customers via telephone, email and remote support tools.
• Diagnose hardware and system‑level issues involving embedded computing, RF and electronic systems.
• Guide customers through product configuration, operation and troubleshooting activities.
• Manage the complete RMA process from initial enquiry through to product return and customer communication.
• Carry out hands‑on fault finding, testing and repair of electronic assemblies and systems.
• Perform functional testing, acceptance testing and quality verification using standard test equipment such as oscilloscopes, multimeters, logic analysers and spectrum analysers.
• Work from schematics, engineering drawings, manufacturing documentation and test procedures.
• Maintain accurate repair records, service reports and customer documentation.
• Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions.
• Support root‑cause investigations and continuous improvement initiatives across repair and service activities.
• Develop and improve repair procedures, diagnostic processes and technical documentation.
• Provide customers with regular updates throughout technical investigations and repair activities.
• Occasionally support customer visits, field‑service activities and technical demonstrations where required.

Requirements

• Previous experience in electronics repair, test engineering, technical support, product support, field service or a similar technical role.
• Strong understanding of analogue and digital electronic systems and component‑level diagnostics.
• Experience fault‑finding and repairing electronic assemblies or embedded hardware.
• Ability to read electrical schematics, wiring diagrams and technical documentation.
• Hands‑on experience with electronic test equipment, including oscilloscopes, multimeters and signal generators.
• Excellent customer service, communication and stakeholder‑management skills.
• Experience managing multiple customer enquiries and technical issues simultaneously.
• Strong organisational skills with the ability to coordinate repairs, engineering support and customer expectations.
• High attention to detail and a structured approach to documentation and record‑keeping.
• Ability to work collaboratively across engineering, manufacturing, operations and quality teams.
• Experience with one or more of the following technologies (advantageous):
• Embedded computing systems
• RF and microwave technologies
• Ruggedised electronic systems
• PCB and PCBA assemblies
• Single Board Computers (SBCs)
• Avionics electronics
• Defence electronics
• High‑performance computing platforms
• Desirable qualifications:
• Technical qualification in Electronics Engineering, Electrical Engineering or a related discipline.
• Experience supporting aerospace, defence, communications or industrial electronic products.
• Experience managing structured RMA processes and product returns.
• IPC soldering certification (IPC‑A‑610, J‑STD‑001 or equivalent).
• Experience using ERP, CRM or service‑management platforms such as Oracle, Salesforce or JIRA.
• Knowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologies.
• Experience working within regulated engineering environments including defence or aerospace.

Working Pattern & Benefits

Office‑based role in Reading, Berkshire. The role offers the chance to support cutting‑edge embedded computing and RF technologies used in mission‑critical applications, interact with engineering, manufacturing and international support teams, and influence European repair capability.

• Private healthcare
• Annual bonus scheme
• Pension scheme with employer contribution
• Life assurance and income protection
• Employee Assistance Programme
• Employee share purchase scheme
• 25 days annual leave plus additional Christmas shutdown
• Long‑term career development within an internationally recognised engineering organisation