Technical Support & Quotations Administrator (Pumps)

Gap Group; Bury St Edmunds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Profit share

Holiday entitlement up to 25 days + BH

Pension scheme

Life assurance

Wellbeing hub

Cycle to work

Job summary

Gap Group, operating as GAP Pump & Power Services Division, seeks an Administrator to support nationwide operations and help deliver exceptional service. You will handle enquiries, prepare quotations, and liaise with Operations and Sales to ensure smooth service delivery.

The role offers learning opportunities, competitive pay with a bonus scheme, and career development within a growing business, based at a busy depot in the UK. A strong customer focus and organisational excellence are essential.

Qualifications

• Previous experience in a high-volume administration role.
• Experience maintaining accurate records and using Smart Office is highly desirable.
• Experience managing supplier relationships and negotiating price renewals with training provided.
• A customer-focused approach and gold-standard service.
• Exceptional organisational skills with the ability to prioritise workload.

Responsibilities

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.

Skills

Administration

Customer service

Organisational skills

Vendor liaison

Tools

Smart Office

Job description

Gap Group, operating as GAP Pump & Power Services Division, seeks an Administrator to support nationwide operations and help deliver exceptional service. You will handle enquiries, prepare quotations, and liaise with Operations and Sales to ensure smooth service delivery.

The role offers learning opportunities, competitive pay with a bonus scheme, and career development within a growing business, based at a busy depot in the UK. A strong customer focus and organisational excellence are essential.