Administrator

GAP Group; Bury St Edmunds; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

25 days annual leave

Pension scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness

Job summary

The GAP Group is seeking an Administrator to support the Pumps & Power division's nationwide operations from a busy depot. This role offers an excellent opportunity to learn new skills, build technical and commercial knowledge, and develop a long-term career within a growing and dynamic business.

Based in a busy depot, the Administrator will handle high-volume admin tasks, manage enquiries, prepare quotations, and maintain strong customer relationships while contributing to the division's growth

Qualifications

• Experience in a high-volume administration role.
• Experience maintaining accurate records.
• Customer-focused approach with a commitment to service excellence.
• Strong organisational skills and ability to prioritise workload.
• Experience negotiating supplier price renewals is a plus (training provided).

Responsibilities

• Develop and grow business from GAP customers and secure new customers.
• Manage pump enquiries with technical input and verify requirements.
• Support acquisition of new work by delivering cost-effective pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise with Operations and Sales to ensure seamless service delivery.
• Maintain strong customer relationships via phone, email and written correspondence.
• Update the division's sales pipeline and enquiry log regularly.

Skills

Administration

Record keeping

Customer focus

Attention to detail

Time management

Tools

Smart Office

Job description

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

Based in a busy and fast-paced depot, the Administrator will support the Pumps & Power division's nationwide operations. This role offers an excellent opportunity to learn new skills, build technical and commercial knowledge, and develop a long-term career within a growing and dynamic business.

What You'll Be Doing

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.

The ideal candidate should demonstrate the following:

• Previous experience in a high-volume administration role
• Experience maintaining accurate records and using Smart Office is highly desirable
• Experience managing supplier relationships and negotiating price renewals would be highly beneficial however full training will be provided
• A customer-focussed approach to work and delivering gold-standard service
• Ability to work effectively under pressure and maintaining strong attention to detail
• Exceptional organisational skills with the ability to prioritise workload effectively

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER