Internal Technical Support Administrator

Gap Group; Bury St Edmunds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Profit share

Holiday entitlement up to 25 days + BH

Pension scheme

Life assurance

Wellbeing hub

Cycle to work

Job summary

Gap Group, operating as GAP Pump & Power Services Division, seeks an Administrator to support nationwide operations and help deliver exceptional service. You will handle enquiries, prepare quotations, and liaise with Operations and Sales to ensure smooth service delivery.

The role offers learning opportunities, competitive pay with a bonus scheme, and career development within a growing business, based at a busy depot in the UK. A strong customer focus and organisational excellence are essential.

Qualifications

• Previous experience in a high-volume administration role.
• Experience maintaining accurate records and using Smart Office is highly desirable.
• Experience managing supplier relationships and negotiating price renewals with training provided.
• A customer-focused approach and gold-standard service.
• Exceptional organisational skills with the ability to prioritise workload.

Responsibilities

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.

Skills

Administration

Customer service

Organisational skills

Vendor liaison

Tools

Smart Office

Job description

Our team is the best in the industry - is it time for you to join us? GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions. Based in a busy and fast-paced depot, the Administrator will support the Pumps & Power division's nationwide operations. This role offers an excellent opportunity to learn new skills, build technical and commercial knowledge, and develop a long-term career within a growing and dynamic business. What You'll Be Doing

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.
• Previous experience in a high-volume administration role
• Experience maintaining accurate records and using Smart Office is highly desirable
• Experience managing supplier relationships and negotiating price renewals would be highly beneficial however full training will be provided
• A customer-focussed approach to work and delivering gold-standard service
• Ability to work effectively under pressure and maintaining strong attention to detail
• Exceptional organisational skills with the ability to prioritise workload effectively
• GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab