Administrator

GAP Group Limited; Bury St Edmunds; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

25 days annual leave

Pension scheme

Life assurance

Employee welfare fund

Cycle to work

Well-being hub

Job summary

GAP Hire Solutions, via the GAP Pump & Power Services Division, is seeking an Administrator to support nationwide operations from a busy depot. The role offers a learning environment to develop technical and commercial knowledge within a growing business.

You will handle, quote, and coordinate customer enquiries, working closely with Operations and Sales teams to ensure smooth service delivery and accurate record-keeping for long-term growth.

Qualifications

• Experience in a high-volume administration role.
• Experience maintaining accurate records using Smart Office is desirable.
• Customer-focused approach with attention to detail.

Responsibilities

• Develop and grow business from existing GAP customers while securing new customers to help meet targets.
• Manage pump enquiries with technical expertise and verify customer requirements.
• Support acquisition of new work by delivering cost-effective pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise with Operations and Sales for seamless service delivery.
• Build and maintain strong customer relationships via phone, email, and written correspondence.
• Update the division's sales pipeline and enquiry log to support growth.

Skills

High-volume administration

Record keeping

Smart Office software

Job description

Our team is the best in the industry – is it time for you to join us?

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

Based in a busy and fast-paced depot, the Administrator will support the Pumps & Power division's nationwide operations. This role offers an excellent opportunity to learn new skills, build technical and commercial knowledge, and develop a long-term career within a growing and dynamic business.

What You’ll Be Doing

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.

About the role

The Role

Our team is the best in the industry – is it time for you to join us?

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

Based in a busy and fast-paced depot, the Administrator will support the Pumps & Power division's nationwide operations. This role offers an excellent opportunity to learn new skills, build technical and commercial knowledge, and develop a long-term career within a growing and dynamic business.

What You’ll Be Doing

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.

About You

The ideal candidate should demonstrate the following:

• Previous experience in a high-volume administration role
• Experience maintaining accurate records and using Smart Office is highly desirable
• Experience managing supplier relationships and negotiating price renewals would be highly beneficial however full training will be provided
• A customer-focussed approach to work and delivering gold-standard service
• Ability to work effectively under pressure and maintaining strong attention to detail
• Exceptional organisational skills with the ability to prioritise workload effectively

About Us

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER