Customer Service Administrator

GAP Group; Cleckheaton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank

Option to buy up to 5 days additional留

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund (Company-funded社

Cycle to Work Scheme

Health & Wellness (Well-being Hub, EAP

Job summary

GAP Group is seeking a Customer Service Administrator to join the Pumps & Power Services division. You will be the first point of contact at our depots, handling hire desk administration, orders, stock levels and bespoke pump solutions.

You will work closely with sales and workshop teams to ensure customer needs are met and issues resolved promptly. The role offers a fast-paced environment with opportunities for growth within GAP Group, along with a competitive benefits package and ongoing

Qualifications

• Previous experience in a high-volume hire desk is desirable; full training provided.
• Excellent customer service skills.
• Strong communicator with organisational skills and attention to detail.
• Proficient in MS Office including Outlook and Excel.
• Team player who can work on own initiative.

Responsibilities

• Process hire desk administration, handling customer and supplier queries.
• Manage a variety of small and national account orders in a fast-paced environment.
• Ensure stock levels meet demand and maximise sales opportunities.
• Collaborate with sales and workshop teams to deliver bespoke pump solutions.
• Resolve customer complaints and supplier issues efficiently.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Team player

Initiative

Tools

MS Office

Outlook

Excel

Job description

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Pumps & Power Services Administrator will include:

• Processing all hire desk administration including customer and supplier queries
• Managing a variety of small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
• Interacting with sales and workshop teams to deliver bespoke pumps solutions to our customers
• Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

• Previous experience working within a high-volume hire desk role is desirable however full training would be provided
• Excellent customer service skills
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office including Outlook and Excel
• Strong team player with the ability to work to own initiative
• Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER