Administrator

GAP Group Ltd.; Bury St Edmunds; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Profit sharing

Up to 25 days annual leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Job summary

GAP Group Ltd. is seeking an Internal Technical Support Administrator to join the Pumps & Power division. Based in a busy depot, you will support nationwide operations, handle pump enquiries, and prepare quotations while building strong customer and supplier relationships.

You will gain skills in technical and commercial areas, with opportunities for career progression within a growing business offering competitive benefits.

Qualifications

• Previous experience in a high-volume administration role.
• Experience maintaining accurate records; Smart Office experience desirable.
• Experience managing supplier relationships; price renewals beneficial.
• Customer-focused approach delivering gold-standard service.
• Ability to work under pressure with strong attention to detail.
• Excellent organisational skills and workload prioritisation.

Responsibilities

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.

Skills

High-volume administration

Record keeping

Smart Office

Supplier relationships

Negotiating price renewals

Customer-focused

Organisational skills

Tools

Smart Office

Job description

Mull House, Kempson Way, Suffolk Business Park, Bury St Edmunds, IP327AR

Location

United Kingdom, Midlands, Pumps

Number of positions to be provided

1

Contract hours

0.00

The Role

Our team is the best in the industry – is it time for you to join us?

GAP Pump & Power Services Division provide advice, servicing, maintenance and repair for generators, dewatering & sewerage pump applications. This includes a large range of hoses, settlement tanks and water processing solutions.

Based in a busy and fast-paced depot, the Administrator will support the Pumps & Power division's nationwide operations. This role offers an excellent opportunity to learn new skills, build technical and commercial knowledge, and develop a long-term career within a growing and dynamic business.

What You'll Be Doing

• Develop and grow business from existing GAP customers while securing new customers to help the division meet and exceed budget targets.
• Manage pump enquiries, providing technical expertise and ensuring customer requirements are accurately assessed and verified.
• Support the successful acquisition of new work by delivering cost-effective and practical pumping solutions.
• Prepare detailed and accurate quotations in a timely manner.
• Liaise effectively with Operations and Sales teams to ensure seamless service delivery.
• Build and maintain strong customer relationships through regular communication via telephone, email, and written correspondence.
• Create, maintain, and regularly update the division's sales pipeline and enquiry log to support business growth and forecasting.

About You

The ideal candidate should demonstrate the following:

• Previous experience in a high-volume administration role
• Experience maintaining accurate records and using Smart Office is highly desirable
• Experience managing supplier relationships and negotiating price renewals would be highly beneficial however full training will be provided
• A customer-focussed approach to work and delivering gold-standard service
• Ability to work effectively under pressure and maintaining strong attention to detail
• Exceptional organisational skills with the ability to prioritise workload effectively

About Us

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Internal Technical Support Administrator