Technical Support Officer

OPUS PEOPLE SOLUTIONS GROUP LIMITED; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Technical Support Officer for Redditch Borough Council. This role is office-based and offers an hourly rate of £15.31. You will provide administrative and customer support to service teams, manage scheduling, and ensure compliance with regulations. The position is for a 3-month contract with a review for extension. Strong organizational and customer service skills are essential for success in this role.

Qualifications

• Experience in providing administrative and customer support in a technical setting.
• Strong organizational skills for scheduling and monitoring tasks.
• Knowledge of statutory regulations related to electrical compliance.

Responsibilities

• Provide administrative support to the Housing Property Service teams.
• Schedule inspections and raise jobs for electrical and communal compliance.
• Manage day-to-day scheduling, filing, and monitoring of compliance programs.

Skills

Customer support

Administrative skills

Scheduling

Compliance knowledge

Job description

Technical Support Officer

Hourly rate : £15.31 per hour PAYE

Location : Crossgate House Redditch B98 7SN - office based only

Contract : 3 months with review for extension

Working hours : Monday-Friday 9am to 5pm

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Technical Support Officer to provide administrative and customer support to the Housing Property Service teams, including Electrical Services and Capital and Contracts, Gas Services, Health & Safety and Compliance.

Purpose of the Role

The post holder will be the Council's Electrical Technical Support Officer who will be responsible for scheduling inspections and raising jobs for electrical and communal compliance across the council's housing assets ensuring it complies with all statutory regulations, approved Codes of Practice (ACOP), official guidance standards and best practice.

The post holder will be responsible for the day to day scheduling, filing, issuing and monitoring of all electrical EICR, Smoke, No Access, Installation programmes to the contractor.

Responsibilities

• Take calls and arrange appointments.
• Update property management system and compliance/asset spreadsheets.
• Issue and monitor programmes of works, booking supervisor inspections.
• Chase no access situations and compliance due dates and certification.