Technical Support Officer

Kent County Council; Painter's Forstal; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A local government authority is looking for a committed support officer to provide administrative assistance to Highway Managers in Kent. The role includes organizing seminars, managing documentation, and ensuring excellent customer service. Candidates should demonstrate strong communication and computer skills. This full-time position offers flexible working arrangements and generous holidays.

Benefits

Generous holiday allowance

Flexible working hours

Access to Local Authority Pension Scheme

Support with professional development

Qualifications

• Proven team player with the ability to communicate effectively across teams.
• Good computer literacy and administrative skills.
• A passion to provide excellent customer service.

Responsibilities

• Provide administrative support to Highway Managers and their teams.
• Liaise with other KCC Highway teams and assist with Joint Transportation Board papers.
• Order and distribute PPE and conduct minute taking.

Skills

Team player

Effective communication

Computer literacy

Customer service

Job description

Overview

Role Responsibility An exciting career opportunity has arisen for a suitably motivated and enthusiastic individual to play a key role within the Highways Operational Team. As a support officer you will provide the necessary administrative support to the Highway Managers and their teams across Kent in the delivery of all aspects of highway related work. This includes liaising and working closely with other KCC Highway teams, administrative tasks including raising the collation of Joint Transportation Board papers, assisting with the organisation and facilitating Parish Seminars, ordering and distributing PPE to all Operational teams and other administrative duties, including minute taking and ensuring good financial records are maintained.

This is a full time role based at Faversham Depot, Kent with hybrid working arrangements in place. However, you will be required to assist and support the team of TSOs across the county and may be required to travel to other offices/depots. The successful candidate will have a passion to provide excellent customer service to both internal and external customers. You will be a proven team player with the ability to communicate effectively across a wide range of highway teams and have good computer literacy skills.

Responsibilities

• Provide administrative support to Highway Managers and their teams across Kent.
• Liaise and work with other KCC Highway teams.
• Raise and collate Joint Transportation Board papers.
• Assist with the organisation and facilitation of Parish Seminars.
• Order and distribute PPE to all Operational teams.
• Conduct minute taking and maintain good financial records.
• Deliver exceptional customer service through high-quality communication with internal and external customers.
• Support the wider team of TSOs across the county and be available for travel to other offices/depots as required.

Qualifications / Skills

• Proven team player with the ability to communicate effectively across a wide range of highway teams.
• Good computer literacy and administrative skills.
• A passion to provide excellent customer service.

Benefits & Working Arrangements

• Generous holiday allowance and flexible working hours.
• Access to the Local Authority Pension Scheme.
• Support with professional development.

Additional Information

• This post is considered by KCC to be a customer-facing position.
• The Council has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.
• Interview date(s): Week commencing 6 October 2025 at Sessions House, Maidstone or Aylesford Depot.