Senior Technical Support Engineer

SAJ Electric; United Kingdom; Sur place; GBP 55 000 - 75 000; Plein temps

Résumé du poste

SAJ Electric in the United Kingdom is seeking an experienced technical specialist to provide pre-sales and after-sales support for solar PV systems and energy storage projects. You will advise installers, distributors and customers on product selection, configuration and troubleshooting.

You will build strong relationships, support product launches, training events and customer projects, and work with Sales, Product and R&D to resolve issues.

Qualifications

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or related field.
• Experience in solar PV, inverter, battery energy storage or renewable energy systems.
• Good understanding of PV systems, inverters, batteries, electrical systems and commissioning.
• Experience in technical support, field service, application engineering or pre-sales engineering preferred.
• Strong troubleshooting and problem-solving skills.
• Willingness to travel within UK, Ireland and occasionally within Europe.
• Professional English & Chinese language skills required.

Responsabilités

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Connaissances

Troubleshooting

Communication

Customer service

Cross-functional collaboration

Travel willingness

English & Chinese

Formation

Bachelor's degree in Electrical Engineering, Electronics, Renewable Energy, Automation or related field

Description du poste

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.
• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.
• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.
• Support new product launches, technical training, webinars, workshops and customer events.
• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.
• Support local product testing and validation, including firmware, software, compatibility and system integration testing.
• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.
• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.
• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.
• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.
• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.
• Strong troubleshooting and problem-solving skills.
• Comfortable communicating directly with installers, distributors, EPCs and professional customers.
• Strong customer-service mindset and ability to manage technical issues independently.
• Good communication and cross-functional collaboration skills.
• Willingness to travel within UK, Ireland and occasionally within Europe.
• Professional English & Chinese skill is required.