Technical Support Engineer – Printing & Imaging

PhotoXport Global Limited; Birstall; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Staff discounts on photographic and打印入

Ongoing training and development

Competitive salary and benefits

Job summary

PhotoXport Global Limited in Leicester is seeking a Technical Support Engineer to be the first line of assistance for customers. You will install large-format printers and photobook systems, diagnose issues, and work with manufacturers to deliver fast, effective resolutions.

The role includes training on printers and may involve travel both domestically and abroad with extended stays, offering opportunities to learn new print technologies and grow with the company.

Qualifications

• Proven experience in a technical support role in imaging, printing, or IT.
• Knowledge of photographic and printing equipment including inkjet, dye-sublimation, or large-format printers.
• Familiarity with image processing software.
• Understanding of colour management workflows and ICC profiles.
• Basic networking and computer hardware troubleshooting.
• Excellent communication and problem-solving abilities.
• Ability to explain complex technical concepts to non-technical users.
• Valid Passport.
• Valid driver's license for on-site visits if required.
• Ability to lift and transport equipment when necessary.

Responsibilities

• Provide remote and on-site technical support to customers using photographic and printing equipment.
• Diagnose and troubleshoot hardware and software issues, including color management, printer calibration, and connectivity problems.
• Assist customers with setup, configuration, and operation of devices and software.
• Liaise with manufacturers and vendors for warranty claims, escalations, and technical bulletins.
• Maintain accurate service records and customer documentation.
• Collaborate with the sales team to offer pre- and post-sales technical assistance.
• Deliver basic training to customers and internal staff on product usage and troubleshooting.
• Keep up to date with new products, firmware updates, and best practices.
• Identify recurring issues and suggest process or product improvements.

Skills

Technical support

Imaging equipment

Image processing

Color management

ICC profiles

Networking basics

Hardware troubleshooting

Communication skills

Plain language

Passport

Driver's license

Lifting safety

Education

HND/HNC in Engineering

University degree in Engineering

Job description

PhotoXport Global Limited in Leicester is seeking a Technical Support Engineer to be the first line of assistance for customers. You will install large-format printers and photobook systems, diagnose issues, and work with manufacturers to deliver fast, effective resolutions.

The role includes training on printers and may involve travel both domestically and abroad with extended stays, offering opportunities to learn new print technologies and grow with the company.