On-site Technical Support Specialist – Wide-Format Printing

Colourbyte; Dacorum; On-site; GBP 31,500 - 38,500; Full time

Job summary

A digital print solutions company in Hemel Hempstead seeks a Technical Support Specialist to provide client support, troubleshoot issues, and conduct training on various equipment. The role requires experience with wide-format printers and excellent customer service skills. Responsibilities include testing new media, offering showroom and on-site demonstrations, and delivering first-line technical support. The position offers a salary of £35,000 with potential for flexibility for an exceptional candidate.

Qualifications

• Experience with wide-format printers, colour management software and Rips.
• Proven experience in Technical Support and troubleshooting.

Responsibilities

• Provide technical assistance to clients and troubleshoot issues.
• Install and train on Colourbyte solutions including printers and software.
• Conduct demonstrations at showroom, on-site and exhibitions.
• Test and colour profile new media.
• Perform first line technical support on hardware and software.

Skills

Experience with wide-format printers

Colour management software

Technical Support skills

Troubleshooting skills

Customer Support skills

Active listening skills

Analytical skills

Organisational skills

Clear communication skills

Self-motivated

Job description

A digital print solutions company in Hemel Hempstead seeks a Technical Support Specialist to provide client support, troubleshoot issues, and conduct training on various equipment. The role requires experience with wide-format printers and excellent customer service skills. Responsibilities include testing new media, offering showroom and on-site demonstrations, and delivering first-line technical support. The position offers a salary of £35,000 with potential for flexibility for an exceptional candidate.