Photocopier Field Service Engineer - Hereford / Swindon

Pure Talent Group; Hereford; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Pure Talent Group in Hereford, United Kingdom, seeks an experienced Photocopier and Print Solutions Analyst to support installation, configuration, optimization and ongoing maintenance of HP and Xerox print environments in a hybrid role.

You will resolve complex print issues across enterprise and production environments, deliver end‑user training on device functionality and secure printing, and collaborate with Pre‑Sales and Solutions teams on enterprise‑level deployments.

Qualifications

• 3-5 years' experience within Photocopiers / MFD diagnostics.
• Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management.
• Hands-on experience with firmware upgrades, configuration utilities, and fleet management tools.
• Strong troubleshooting skills across Windows and macOS print architecture.
• Ability to interpret technical manuals, service bulletins, and diagnostic tools.
• Excellent customer-facing communication skills, with the ability to work independently or as part of a field team.
• Experience delivering end-user training or knowledge-transfer sessions is highly desirable.

Responsibilities

• Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites.
• Deploy and support print management solutions, including secure print, follow-me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control.
• Deliver end-user training on device functionality, secure printing practices, and print management tools.
• Provide break-fix support, diagnosing and resolving hardware, software, and network-related print issues.
• Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks.
• Produce accurate technical documentation, service reports, and configuration records in line with SLAs.
• Work closely with Pre-Sales and Solutions teams to support custom print strategies and enterprise-level deployments.

Skills

Photocopier diagnostics

Print servers

AD/LDAP integration

Firmware upgrades

Troubleshooting

Customer facing

Training delivery

Education

HP Certified Technician

Xerox Production Print Certifications

CompTIA A+/Network+

Job description

We are seeking an experienced Photocopier and / or Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands‑on engineering with analytical problem‑solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments .

The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production‑level environments.

Key Responsibilities

• Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites
• Deploy and support print management solutions, including secure print, follow‑me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control
• Deliver end‑user training on device functionality, secure printing practices, and print management tools
• Provide break‑fix support, diagnosing and resolving hardware, software, and network‑related print issues
• Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks
• Produce accurate technical documentation, service reports, and configuration records in line with SLAs
• Work closely with Pre‑Sales and Solutions teams to support custom print strategies and enterprise‑level deployments

Experience, Skills & Personal Qualities

• 3-5 years' experience within Photocopiers / MFD diagnostics
• Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management
• Hands‑on experience with firmware upgrades, configuration utilities, and fleet management tools
• Strong troubleshooting skills across Windows and macOS print architecture
• Ability to interpret technical manuals, service bulletins, and diagnostic tools
• Excellent customer‑facing communication skills, with the ability to work independently or as part of a field team
• Experience delivering end‑user training or knowledge‑transfer sessions is highly desirable

Desirable Qualifications

• HP Certified Technician
• Xerox Solutions or Production Print Certifications
• CompTIA A+, Network+, or equivalent IT certification