Technical Support Specialist

Colourbyte; Dacorum; On-site; GBP 31,500 - 38,500; Full time

Job summary

A digital print solutions company in Hemel Hempstead seeks a Technical Support Specialist to provide client support, troubleshoot issues, and conduct training on various equipment. The role requires experience with wide-format printers and excellent customer service skills. Responsibilities include testing new media, offering showroom and on-site demonstrations, and delivering first-line technical support. The position offers a salary of £35,000 with potential for flexibility for an exceptional candidate.

Qualifications

• Experience with wide-format printers, colour management software and Rips.
• Proven experience in Technical Support and troubleshooting.

Responsibilities

• Provide technical assistance to clients and troubleshoot issues.
• Install and train on Colourbyte solutions including printers and software.
• Conduct demonstrations at showroom, on-site and exhibitions.
• Test and colour profile new media.
• Perform first line technical support on hardware and software.

Skills

Experience with wide-format printers

Colour management software

Technical Support skills

Troubleshooting skills

Customer Support skills

Active listening skills

Analytical skills

Organisational skills

Clear communication skills

Self-motivated

Job description

Colourbyte specialises in providing comprehensive digital print solutions, offering expert advice, financing, installation, and support for a wide range of products. Located in Hemel Hempstead, our showroom features the latest innovations in wide-format printers and software designed to enhance efficiency and colour management. Our 13,000 sq ft warehouse stocks inkjet materials, display and framing products, sublimation blanks and custom-developed media sourced directly from trusted global manufacturers, ensuring high quality and competitive pricing. With large stock availability and next-day delivery to 95% of the UK, we are dedicated to meeting the needs of our clients promptly and efficiently.

Role Description

This is a permanent, full-time role for a Technical Support Specialist based on-site in Hemel Hempstead and with regular attendance at customer sites and occasionally at exhibitions. Reporting to the Technical Director, the Technical Support Specialist will handle tasks such as providing technical assistance to clients, troubleshooting hardware and software issues, analysing technical problems, and ensuring customer satisfaction through outstanding support. The role involves responding to customer inquiries, resolving challenges, and maintaining excellent service standards.

Responsibilities

• Installation and training of all Colourbyte solutions including printers, cutters, laminators, heat presses & RIPS.
• Showroom, on-site and exhibition demonstrations of all hardware and software and printing of samples from customer files to assist the sales department.
• Testing and colour profiling of new media both in the showroom and on customer sites. Producing A4 printed samples of Colourbyte media for sales team to promote.
• Testing of new hardware and keeping up do date with software releases from ONYX, EFI, CADLINK, and printers from INKTEC MIMAKI, MUTOH, EPSON, CANON & HP.
• Maintaining showroom printers to ensure they are always ready for demonstration purposes.
• First line technical support on hardware, related software rips, colour profiling issues and remote dial in support.

Qualifications and Experience

• Experience with wide-format printers, colour management software and Rips.
• Proven experience of Technical Support and Troubleshooting skills to diagnose and resolve technical issues effectively.

Skills and Qualities

• Great to work with inside Colourbyte and outside.
• Takes pride in excellentCustomer Support and Customer Satisfaction skillsusedto maintain positive relationships and ensure exceptional client experiences.
• Active listening skillsused to understand customer issues, needs and to buildrapport.
• Analytical Skills to evaluate technical challenges and identify efficient solutions.
• Takes ownership of the resolution of technical issues.
• Strong organisational and prioritisation skills.
• Clear and confidentcommunication skills.
• Resilient and self-motivated.
• Confident, positive and professional acting as a public face of Colourbyte.
• FullUKdriving license required.

Core hours

Core hours are 9-5.30, Monday to Friday

Salary

Salary £35,000 with potential flexibility for an exceptional candidate.