Photocopier Field Service Engineer - Hereford / Swindon

Pure Talent Group; Swindon; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Pure Talent Group is seeking an experienced Photocopier and / or Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands‑on engineering with analytical problem‑solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments at customer sites.

The successful candidate will deliver reliable print infrastructure, resolve complex issues, and ensure performance and customer satisfaction across

Qualifications

• 3-5 years' experience with Photocopiers / MFD diagnostics.
• Solid understanding of print servers, networking protocols, AD/LDAP integration, and print queue management.
• Hands-on experience with firmware upgrades, configuration utilities, and fleet management tools.
• Strong troubleshooting skills across Windows and macOS print architecture.
• Ability to interpret technical manuals, service bulletins, and diagnostic tools.
• Excellent customer-facing communication skills, with the ability to work independently or in a field team.
• Experience delivering end-user training or knowledge-transfer sessions is desirable.

Responsibilities

• Install, configure, and optimise HP and Xerox printers, copiers, and production print devices at customer sites
• Deploy and support print management solutions, including secure print, follow‑me printing, workflow automation, and platforms like Xerox Workplace Suite and HP Access Control
• Deliver end‑user training on device functionality, secure printing practices, and print management tools
• Provide break‑fix support, diagnosing and resolving hardware, software, and network‑related print issues
• Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks
• Produce accurate technical documentation, service reports, and configuration records in line with SLAs
• Work closely with Pre‑Sales and Solutions teams to support custom print strategies and enterprise‑level deployments

Skills

Print diagnostics

Troubleshooting

Customer-facing comms

Education

HP Certification

Xerox Production Print Certification

CompTIA A+/Network+ Certification

Tools

Print management software

Firmware upgrade tools

Active Directory/LDAP tooling

Job description

We are seeking an experienced Photocopier and / or Print Solutions Analyst to join a busy technical services team. This hybrid role combines hands‑on engineering with analytical problem‑solving, supporting the installation, configuration, optimisation, and ongoing maintenance of HP and Xerox print environments .

The successful candidate will play a key role in delivering reliable print infrastructure, resolving complex technical issues, and ensuring exceptional performance and customer satisfaction across enterprise and production‑level environments.

Key Responsibilities

• Install, configure, and optimise HP and Xerox multifunction printers, copiers, and production print devices at customer sites
• Deploy and support print management solutions, including secure print, follow‑me printing, workflow automation, and platforms such as Xerox Workplace Suite and HP Access Control
• Deliver end‑user training on device functionality, secure printing practices, and print management tools
• Provide break‑fix support, diagnosing and resolving hardware, software, and network‑related print issues
• Perform preventative and scheduled maintenance, including firmware updates, component replacement, and system health checks
• Produce accurate technical documentation, service reports, and configuration records in line with SLAs
• Work closely with Pre‑Sales and Solutions teams to support custom print strategies and enterprise‑level deployments

Experience, Skills & Personal Qualities

• 3-5 years' experience within Photocopiers / MFD diagnostics
• Solid understanding of print servers, networking protocols, Active Directory/LDAP integration, and print queue management
• Hands‑on experience with firmware upgrades, configuration utilities, and fleet management tools
• Strong troubleshooting skills across Windows and macOS print architecture
• Ability to interpret technical manuals, service bulletins, and diagnostic tools
• Excellent customer‑facing communication skills, with the ability to work independently or as part of a field team
• Experience delivering end‑user training or knowledge‑transfer sessions is highly desirable

Desirable Qualifications

• HP Certified Technician
• Xerox Solutions or Production Print Certifications
• CompTIA A+, Network+, or equivalent IT certification