Technical Support Engineer - ML-Driven Customer Success

Coreweave; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Weights And Biases by CoreWeave is seeking a proactive technical support specialist in London. You will quickly respond to user messages via email, chat, and forums, triaging issues and maintaining SLAs.

The role blends customer service with hands-on ML tooling support, offering opportunities to grow Python skills and work with modern ML frameworks. You will collaborate with engineering and product teams, build knowledge bases, and participate in a 24/7 on-call rotation.

Qualifications

• Python proficiency is required.
• 2+ programming experience in an engineering or CS setting.
• Experience with ML frameworks and libraries is a plus.
• Customer service experience in a technical SaaS environment.
• Familiarity with cloud services and containerization is preferred.

Responsibilities

• Respond to inbound user messages across email, live chat, and forums.
• Triage bugs and feature requests by severity and customer type.
• Track SLAs and ensure timely follow-ups for all messages.
• Collaborate with engineering and product teams to troubleshoot issues.

Skills

Python proficiency

Programming experience

Tools

Keras

Tensorborad

Tensorflow

Pytorch

Pytorch Lightning

Jupyter notebooks

colabs

matplotlib

Docker

AWS

GCP

Azure

Kubernetes

Job description

Weights And Biases by CoreWeave is seeking a proactive technical support specialist in London. You will quickly respond to user messages via email, chat, and forums, triaging issues and maintaining SLAs.

The role blends customer service with hands-on ML tooling support, offering opportunities to grow Python skills and work with modern ML frameworks. You will collaborate with engineering and product teams, build knowledge bases, and participate in a 24/7 on-call rotation.