Senior ML Scientist - Build AI for Customer Support

Intercom; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity

Daily lunch and snacks

Pension scheme with 4% match

Health and dental insurance

Flexible paid time off

Cycle-to-Work Scheme

Relocation support

Job summary

Intercom is seeking an experienced Machine Learning Engineer to join our ML team in Greater London. In this role, you'll identify opportunities for machine learning, develop prototypes, and work closely with product teams to bring innovative solutions to life.

Applicants should possess a strong understanding of machine learning techniques, with a focus on practical application and collaboration across disciplines. We offer a competitive salary, equity in a fast-growing startup, and a variety of benefits to support your well-being.

This role supports hybrid work, requiring a minimum presence in the office three days a week to foster collaboration and team cohesion.

Qualifications

• 3-5 years applied ML experience.
• Experience in languages and frameworks such as Python.
• Familiar with experimental design and dealing with confounding.

Responsibilities

• Identify areas where ML can create value for customers.
• Collaborate with teammates and stakeholders.
• Conduct exploratory data analysis.

Skills

Applied machine learning knowledge

Communication

Practical stats knowledge

Deep learning

Strong stats or math background

Education

Advanced degree in ML or related field (e.g. MSc)

Tools

Python

TensorFlow

Scikit-learn

Job description

Intercom is seeking an experienced Machine Learning Engineer to join our ML team in Greater London. In this role, you'll identify opportunities for machine learning, develop prototypes, and work closely with product teams to bring innovative solutions to life.

Applicants should possess a strong understanding of machine learning techniques, with a focus on practical application and collaboration across disciplines. We offer a competitive salary, equity in a fast-growing startup, and a variety of benefits to support your well-being.

This role supports hybrid work, requiring a minimum presence in the office three days a week to foster collaboration and team cohesion.