Technical Support Engineer II - W&B EMEA

CoreWeave; Greater London; On-site; GBP 56,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus

Equity awards

Comprehensive benefits package

Job summary

CoreWeave, based in London, is seeking a customer support engineer to rapidly resolve technical user questions and drive satisfaction. You will handle inbound requests across email, live chat, and forums, work with engineering to triage bugs, and maintain timely responses while learning Weights & Biases by CoreWeave products.

You will join a fast-moving team, collaborate cross-functionally, and help shape documentation and processes.

Qualifications

• 2+ programming experience in engineering, CS degree, or projects.
• Proficiency in Python.
• Experience with ML frameworks and tools such as TensorFlow, PyTorch, Jupyter notebooks.

Responsibilities

• Respond to inbound support requests via email, chat, and forums.
• Triage bugs and feature requests by severity and customer type.
• Track and ensure SLAs for responses.
• Maintain fast response times for all users.
• Collaborate with engineering and product teams on issues and feedback.
• Identify trends to improve docs and processes.
• Build knowledge base to resolve issues independently.
• Participate in 24/7 on-call rotation on weekends.

Skills

Programming experience

Python

ML frameworks

User-focused

Organizational skills

Autonomy

Proactive improvement

Clear communication

Tools

Docker

Kubernetes

AWS

GCP

Azure

TensorFlow

PyTorch

Job description

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com .

What You'll Do:

Support is a deep part of our culture here at Weights And Biases by CoreWeave. We believe that the best way to build a great product is to listen to real users and follow their lead to shape our priorities and roadmap. In this role, you will work on a diverse set of problems in a fast-moving environment, collaborate cross-functionally with our team to support our users, and help shape our product.

Your main goal will be to quickly get answers to all user messages. Customers write in with highly technical questions, suggestions, or bug reports, and we need to give them timely responses to fulfill SLAs. Ideally, we're looking for someone with technical skills who would like to support our customer base. If you've found yourself wanting to be more external but still build programming/machine learning skills, this is the role for you.

About the role:

• Quickly respond to all inbound support requests, including email, live chat, and community forums
• Triage bugs and requests based on customer type and severity of issue
• Track inbound and outbound responses to ensure contact SLAs are being met
• Maintain a fast response time for entire user base
• Collaborate with the engineering and product team when troubleshooting issues and providing feedback on features
• Recognize trends in user messages to help identify areas of improvement in internal or external documentation
• Learn Weights & Biases' product features and build up knowledge base to resolve issues on your own
• Participate in a 24/7 on-call rotation to provide support during weekends

This role requires that you will be working in our office in central London 3 - 5 days per week

Who You Are:

• 2+ Programming experience, from either an engineering role, a computer science degree, or personal projects
• Python proficiency
• Experience using any of the following: Keras, Tensorborad, Tensorflow, Pytorch, Pytorch Lightning, Jupyter notebooks, colabs, matplotlib and other ML frameworks and tools
• A passion for connecting with real users and enabling them to be power users of the product
• Good organization of assigned requests to oversee timely follow-up for every message
• Work autonomously in a self-directed environment
• Proactively find ways to improve processes and collaborate internally
• Answer messages with a kind, thoughtful tone that makes users feel appreciated and connected to our team
• Interest in machine learning

Preferred:

• Previous experience in machine learning
• Customer service experience in a technical SaaS environment
• Experience in frontend frameworks
• Experience with Docker, AWS, GCP, Azure
• Experience with Kubernetes or other cloud infrastructures

Wondering if you're a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams - even if you aren't a 100% skill or experience match.

Why Us?

We work hard, have fun, and move fast! We're in an exciting stage of hyper-growth that you will not want to miss out on. We're not afraid of a little chaos, and we're constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

Be Curious at Your Core

Act Like an Owner

Empower Employees

Deliver Best-in-Class Client Experiences

Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

The base salary range for this role is 56,000 to 75,000 GBP. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

What We Offer

The range we've posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview perf