AI Cloud Support Engineer - Python & ML (On-Call)

CoreWeave; Greater London; On-site; GBP 56,000 - 75,000; Full time

Benefits offered by this job

Discretionary bonus

Equity awards

Comprehensive benefits package

Job summary

CoreWeave, based in London, is seeking a customer support engineer to rapidly resolve technical user questions and drive satisfaction. You will handle inbound requests across email, live chat, and forums, work with engineering to triage bugs, and maintain timely responses while learning Weights & Biases by CoreWeave products.

You will join a fast-moving team, collaborate cross-functionally, and help shape documentation and processes.

Qualifications

• 2+ programming experience in engineering, CS degree, or projects.
• Proficiency in Python.
• Experience with ML frameworks and tools such as TensorFlow, PyTorch, Jupyter notebooks.

Responsibilities

• Respond to inbound support requests via email, chat, and forums.
• Triage bugs and feature requests by severity and customer type.
• Track and ensure SLAs for responses.
• Maintain fast response times for all users.
• Collaborate with engineering and product teams on issues and feedback.
• Identify trends to improve docs and processes.
• Build knowledge base to resolve issues independently.
• Participate in 24/7 on-call rotation on weekends.

Skills

Programming experience

Python

ML frameworks

User-focused

Organizational skills

Autonomy

Proactive improvement

Clear communication

Tools

Docker

Kubernetes

AWS

GCP

Azure

TensorFlow

PyTorch

Job description

CoreWeave, based in London, is seeking a customer support engineer to rapidly resolve technical user questions and drive satisfaction. You will handle inbound requests across email, live chat, and forums, work with engineering to triage bugs, and maintain timely responses while learning Weights & Biases by CoreWeave products.

You will join a fast-moving team, collaborate cross-functionally, and help shape documentation and processes.