Technical Support Engineer - Medical Pathology Analyser (Hybrid)

TRS Consulting; Milton Keynes; Hybrid; GBP 38,000 - 44,000; Full time

Job summary

TRS Consulting in Milton Keynes is seeking a Technical Support Engineer for Medical Pathology Analysers. The role blends field and in-office work in a hybrid structure, offering two days at home and three days in the office.

You will provide first-line technical support, guide users through troubleshooting, and escalate unresolved issues to the Field Service Engineering team, supporting a range of high-value diagnostic analysers.

Qualifications

• A competent background in a service engineering capacity gained within any high value capital equipment environment.
• Applicants from a broad range of related sectors are welcome, including medical and laboratory devices.
• Full training will be provided for products within this role.
• Demonstrable ability to troubleshoot technical issues via phone and video calls.

Responsibilities

• Providing technical support and first line fixes via telephone and connectivity tools
• Supporting customers with technical issues on medical diagnostic analysers
• Guiding users through troubleshooting via phone and video calls
• Escalating unresolved issues to the Field Service Engineering team

Education

ONC level engineering qualification

Job description

TRS Consulting in Milton Keynes is seeking a Technical Support Engineer for Medical Pathology Analysers. The role blends field and in-office work in a hybrid structure, offering two days at home and three days in the office.

You will provide first-line technical support, guide users through troubleshooting, and escalate unresolved issues to the Field Service Engineering team, supporting a range of high-value diagnostic analysers.