Technical Support Engineer, Medical Pathology Analysers

TRS Consulting; Milton Keynes; Hybrid; GBP 38,000 - 44,000; Full time

Job summary

TRS Consulting in Milton Keynes is seeking a Technical Support Engineer for Medical Pathology Analysers. The role blends field and in-office work in a hybrid structure, offering two days at home and three days in the office.

You will provide first-line technical support, guide users through troubleshooting, and escalate unresolved issues to the Field Service Engineering team, supporting a range of high-value diagnostic analysers.

Qualifications

• A competent background in a service engineering capacity gained within any high value capital equipment environment.
• Applicants from a broad range of related sectors are welcome, including medical and laboratory devices.
• Full training will be provided for products within this role.
• Demonstrable ability to troubleshoot technical issues via phone and video calls.

Responsibilities

• Providing technical support and first line fixes via telephone and connectivity tools
• Supporting customers with technical issues on medical diagnostic analysers
• Guiding users through troubleshooting via phone and video calls
• Escalating unresolved issues to the Field Service Engineering team

Education

ONC level engineering qualification

Job description

Technical Support Engineer, Medical Pathology Analysers

• Overall Earnings £43,500
• Basic Salary £37,500

* A hybrid working role with the option of two days a week from home and three in the office *

**Hours are 37.5 per week, Monday - Friday**

The Role - Technical Support Engineer, Medical Pathology Analysers

This market leader seeks to recruit a technically motivated and customer focused Technical Support Engineer, responsible for:

• Providing technical support and first line technical fixes via telephone and by using connectivity tools
• Supporting customers with technical issues on a range of medical diagnostic analysers
• Guiding users through troubleshooting via phone and video calls
• Escalating unresolved technical issues to the Field Service Engineering team

Your Background - Technical Support Engineer, Medical Pathology Analysers

To succeed in this exciting role, you must be able to demonstrate:

• A competent background in a service engineering capacity gained within any high value capital equipment environment
• Applications are encouraged from engineers with a broad range of backgrounds, including laboratory device, medical device, pharmaceutical device, ex forces engineers (medical & dental, weapons systems, radar) and a wide range of other electronic or electro-mechanical from other sectors
• A qualification in engineering, electronics or a science based subject to a minimum of ONC level
• Applicants are welcome from field service engineers from a broad base of sectors, as full and comprehensive product training will be provided

The Company - Technical Support Engineer, Medical Pathology Analysers

• Well respected supplier of sophisticated medical diagnostics systems, trusted by healthcare professionals to accurately diagnose and test patients for a wide range of medical conditions and diseases
• This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory and medical systems to the healthcare sector, and offers 'best in class' solutions across their range of products and systems, which include applications for microbiology, immunodiagnostics, molecular diagnostics and blood bank screening
• Supported by a truly multi-national 'blue-chip' technology group with representation in over 150 countries, their commitment to investment in Research and Development is second to none in their industry, ensuring that they remain a market leader
• At the core of their business lie product innovation, excellent customer service and good people