Technical Support Engineer

SolaX Power; Atherstone; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Technical training

International collaboration

Inclusive work environment

Job summary

SolaX Power in the United Kingdom is seeking a Technical Support Engineer to assist installer clients, partners and internal teams across the UK market. The role focuses on delivering pre-sales, in-process and after-sales technical support and collaboration with cross-functional teams.

The ideal candidate has a background in electrical engineering or related fields, strong client-facing skills and experience with PV systems, inverters or energy storage.

Qualifications

• Background in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy or related fields.
• Strong client-facing skills with the ability to resolve technical issues.
• Helpline or call center experience, or hands-on inverter/battery installation preferred.
• Experience in PV, inverters, or energy storage systems is preferred.

Responsibilities

• Provide pre-sales and after-sales technical support for installer clients in the UK market.
• Collaborate with cross-functional teams on customer visits, troubleshooting and market research.
• Create and maintain detailed service documentation including reports and logs.
• Perform other tasks as required by management.

Skills

Electrical Engineering background

Electronics

Power Systems

Automation

Renewable Energy

Client-facing skills

Helpline/call center experience

PV/Inverters/Energy storage experience

Job description

Established in 2012, SolaX Power is committed to helping customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence across Europe, Asia, Africa, and Oceania.

With over 2,800 employees worldwide, SolaX is continuously expanding and seeking talented individuals to join our team. We believe that at SolaX, an international organisation, your career can grow to new heights.

We are currently looking for a Technical Support Engineer based in the United Kingdom to support our installer clients, partners, and internal teams across the UK market.

Job Responsibilities

• Provide pre-sales, in-process, and after-sales technical support for installer clients in the UK market.
• Collaborate with cross-functional team members on customer visits, technical troubleshooting, and market research.
• Create and maintain detailed service documentation, including service reports, maintenance records, and customer communication logs.
• Perform other tasks and assignments as required by management.

Job Requirements

• Background in Electrical Engineering, Electronics, Power Systems, Automation, Renewable Energy, or related fields.
• Effective internal and external communication.
• Strong client-facing skillswith the ability to handle and resolve technical issues independently.
• Helpline or call center customer service experience, a background as an electrician, or practical hands-on experience installing inverters/batteries is preferred.
• Experience in PV (photovoltaic), inverters, or energy storage systems is preferred.

What We Offer

• Competitive salary and benefits aligned with UK market standards.
• Opportunities for technical training and international collaboration.
• A supportive, inclusive, and dynamic work environment.
• The chance to contribute to the renewable energy transition in the UK and Europe.