SERVICE MANAGER UK

FIMER S.p.A.; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading renewable energy company is seeking an experienced Service Manager to oversee after-sales service operations for solar inverter systems in the UK market. This role focuses on ensuring high service quality and customer satisfaction while leading service engineering teams and managing technical support. Candidates should have over 5 years of relevant experience, a degree in Electrical Engineering, and excellent communication skills in English. Knowledge of the Italian language is a plus. The position requires strong leadership and technical skills.

Qualifications

• Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy.
• Strong knowledge of solar inverter systems and PV plant operation.
• Experience managing teams or service partners.

Responsibilities

• Manage and continuously improve after-sales service activities for solar inverter products in the UK.
• Lead, coach, and support internal service engineers and external service partners.
• Ensure timely troubleshooting, repair, and support for customers.

Skills

Leadership and people management capabilities

Excellent problem-solving skills

Strong technical and analytical skills

Customer-oriented mindset

Excellent communication skills in English

Knowledge of solar inverter systems

Education

Degree or technical qualification in Electrical Engineering

Tools

CRM and service management tools

Job description

Location: United Kingdom
Function: Service
Reporting Line: Service Manager Italy
Level / Seniority: Medium- high level
Employment Contract Type: Full-Time
Education: Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field
Languages: Native English speaker, Knowledge of the Italian language will be considered a plus
Experience: Proven experience (typically 5+ years) in similar roles

JOB SUMMARY AND SCOPE

We are seeking an experienced Service Manager to lead and develop our after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations.
The Service Manager will act as the main interface between customers, service partners, and internal technical teams, while ensuring compliance with UK regulations and company standards.

ACTIVITIES

• Manage and continuously improve after-sales service activities for solar inverter products in the UK
• Lead, coach, and support internal service engineers and external service partners
• Ensure timely troubleshooting, repair, replacement, and commissioning supportAct as escalation point for complex technical issues and customer complaints
• Monitor service KPIs (response time, resolution time, customer satisfaction, warranty costs)
• Coordinate warranty claims, returns (RMA), and spare parts management
• Provide technical support and training to customers, installers, and partners
• Collaborate with Sales, Product Management, and R&D teams to feedback field issues and improve product reliability
• Support service strategy development and continuous improvement initiatives

TECHNICAL SKILLS

• Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
• Strong knowledge of solar inverter systems and PV plant operation
• Experience managing teams or service partners
• Good understanding of the UK solar market and regulatory environment
• Willingness to travel within the UK as required
• Excellent communication skills in English (written and spoken)
• Knowledge of the Italian language will be considered a plus
• Proficiency with CRM and service management tools

BEHAVIORAL SKILLS

• Strong technical and analytical skills
• Excellent problem-solving and customer-facing skills
• Leadership and people management capabilities
• Customer-oriented mindset