Technical Support Engineer - Flexible Hours & Training

Advanced Electronics Limited; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Discretionary bonus

Pension scheme

Life Assurance

Halma shares

Flexible working

Holiday buy/sell

Parental leave (14 weeks)

Job summary

Advanced Electronics Limited in the United Kingdom is seeking a Technical Support Engineer to be a primary contact for customer queries, providing telephone and email support and delivering product training in virtual or face-to-face settings.

You will collaborate with Sales, Marketing and Product teams to promote the brand, guide customers on applying product features, identify pain points, and help drive growth and customer satisfaction.

Qualifications

• Experience in technical support or customer service with electronics bias.
• Excellent written and verbal communication.
• Willingness to travel and train customers.

Responsibilities

• Be first point of contact for customer queries via phone and email.
• Deliver product training in virtual and in-person settings.
• Collaborate with Sales, Marketing, Product to promote brand and resolve issues.

Skills

Technical support

Customer service

Communication skills

Problem solving

Electrical bias

Training delivery

Job description

Advanced Electronics Limited in the United Kingdom is seeking a Technical Support Engineer to be a primary contact for customer queries, providing telephone and email support and delivering product training in virtual or face-to-face settings.

You will collaborate with Sales, Marketing and Product teams to promote the brand, guide customers on applying product features, identify pain points, and help drive growth and customer satisfaction.