Technical Support Engineer

Precision People; East Boldon; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Company Pension Scheme

Specialist Training

Job summary

Precision People is assisting in sourcing a Technical Support Engineer based in the UK. The role is office-based in NE36 with day shifts, providing remote support for specialist machinery and diagnosing faults across software, networking, and electrical systems.

The ideal candidate has a strong IT/network background, experience with remote desktop tools, and is comfortable traveling for product training. You will work within a fast-paced team and use Salesforce CRM to manage cases.

Qualifications

• Experience delivering remote IT/network/engineering support.
• Familiar with handling issues across software, networking, and hardware.
• Willing to travel for product training and meetings.

Responsibilities

• Provide day-to-day remote support to customers via phone, email and remote access.
• Diagnose faults in electrical and system components of machinery.
• Guiding customers through troubleshooting steps and resolutions.
• Raise quotes for parts, servicing and repairs using internal systems.
• Collaborate with field engineers when needed and use Salesforce CRM.
• Install and configure software for customers and ensure issues are resolved promptly.

Skills

Remote customer support

IT background

Network knowledge

Remote desktop tools

CRM proficiency

UK driving licence

Tools

Salesforce CRM

Job description

Technical Support Engineer

100% Office-based Role NE36 0PQ

Day Shifts Monday-Friday

33 Days Holidays, Specialist Training

Do you have a strong background in providing IT/ technical support to customers? If so, this new Technical Support Engineer position could be the perfect next step for you.

My client is looking to recruit a highly motivated and personable Technical Support Engineer to provide remote customer support for their specialist machinery. This role will be focused on diagnosing faults, supporting customers remotely, and delivering high-quality technical assistance across a broad range of disciplines.

The Role - Technical Support Engineer:

• Providing day-to-day remote support to customers via phone, email and remote access systems
• Handling cases for laser systems, including software, networking, mechanical, electrical, error codes, and hardware-related issues.
• Working as part of a fast-paced team.
• Diagnosing and fixing faults on machines, mainly electrical and system issues
• Guiding customers through troubleshooting and resolving problems
• Raising quotes for parts, servicing and repairs using internal systems
• Working closely with field engineers when needed
• Using Salesforce CRM
• Installing and setting up software for customers
• Ensuring all customer issues are resolved quickly and effectively

The Right Person - Technical Support Engineer:

• Experience providing remote support to customers in IT, networking or engineering
• Has a strong IT and network background or experience
• Strong working knowledge of remote desktop tools
• Excellent problem-solving and analytical skills.
• Proficient using a CRM system for caseload management or similar
• Happy to work in a fully office-based role.
• Commutable to NE35 postcode daily with use of own vehicle.
• Holds a full UK driving licence.
• Happy to travel for product training.

Salary/ Package - Technical Support Engineer:

• Salary £30,000-£35,000 DOE
• Extensive training and personal development
• Day shifts: Monday to Friday, 9am-5pm
• Full Company product training
• 25 days holiday + statutory bank holidays
• Company Pension Scheme