Technical Support Engineer

Rise Executive Search & Recruitment Ltd; North East; On-site; GBP 28,000 - 38,000; Full time

Job summary

Rise Executive Search & Recruitment Ltd in the North East region seeks an Internal Technical Sales Engineer with electrical control and automation expertise to support external customers and promote products. You will develop relationships, offer alternatives, and help maximise sales opportunities.

You'll respond to technical enquiries, engage with Field Sales Engineers, and prepare quotations, leveraging commercial awareness and strong administration skills to win orders.

Qualifications

• GCSE Maths and English (or equivalent).
• ONC/HNC in Electrical engineering (or other electrical qualification).
• Full clean driving licence.
• Experience in sales or customer service environment.
• Experience with electrical control/automation products is advantageous.

Responsibilities

• Respond to and handle all product technical enquiries.
• Liaise with Field Sales Engineers to achieve branch objectives.
• Generate quotations for customers and assess profitability.
• Support other staff and contribute to sales performance in a small team.

Skills

Electrical knowledge

Sales experience

Customer service

Commercial awareness

Negotiation

Administrative skills

Education

GCSE Maths and English

ONC/HNC in Electrical engineering

Tools

Microsoft Office

Data entry systems

Job description

Internal Technical Sales Engineer Industrial Electrical Control & Automation

Negotiable Salary Package, Pension, and other benefits.

Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities.You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment.

As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability.

In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales.

Knowledge and Experience

• GCSE Maths and English (or equivalent)
• None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification)
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience in similar sales /customer service environment.
• Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities.