Technical Support Engineer

Rise Executive Search & Recruitment Ltd; Gateshead; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Pension

Benefits package

Job summary

Rise Executive Search & Recruitment Ltd is seeking an Internal Technical Sales Engineer with a strong background in electrical control and automation to support external customers and build relationships across the North East region. You will handle technical enquiries, advise on product selections, and work with Field Sales Engineers to maximise sales opportunities.

The role involves quotation generation, profitability awareness, and contributing to a small team’s success.

Qualifications

• GCSE Maths and English (or equivalent).
• ONC/HNC in Electrical engineering (or other electrical engineering qualification).
• Good working knowledge of Microsoft Office and data entry systems.
• Full clean driving licence.
• Experience in similar sales / customer service environment.
• Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

Responsibilities

• Respond to and handle all product technical enquiries.
• Understand and be familiar with the full product range and advise on selections.
• Liaise with Field Sales Engineers and other staff to achieve branch objectives and sales performance.
• Engage in other duties as required in a small team environment.
• Generate quotations for customers with commercial awareness to win orders while mindful of profitability.

Skills

Electrical knowledge

Sales experience

Customer service

Microsoft Office

Driving licence

Product knowledge

Education

ONC/HNC in Electrical engineering

Tools

Microsoft Office

Job description

Internal Technical Sales Engineer Industrial Electrical Control & Automation

Negotiable Salary Package, Pension, and other benefits.

Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment.

As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability.

In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales.

Knowledge and Experience

• GCSE Maths and English (or equivalent)
• None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification)
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience in similar sales /customer service environment.
• Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

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