Technical Support Engineer in Gateshead

Energy Jobline ZR; Gateshead; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Pension

Job summary

Energy Jobline ZR seeks an Internal Technical Sales Engineer with electrical control and automation knowledge to support customers and promote products. You will handle technical enquiries, advise on product selections, and work with Field Sales Engineers to hit branch targets in a small team.

The role requires a commercial mindset, ability to prepare quotations, and a broad understanding of industrial electrical systems including control gear, variable speed drives, PLCs, HMI, sensors, and data

Qualifications

• GCSE maths and English (or equivalent).
• ONC/HNC in Electrical engineering (or related qualification).
• Good working knowledge of Microsoft Office and data entry systems.
• Full clean driving licence.
• Experience in sales / customer service environment.
• Experience with electrical distribution would be an advantage.

Responsibilities

• Respond to and handle all product technical enquiries.
• Understand and be familiar with the full product range and advise on selections.
• Liaise with Field Sales Engineers and staff to achieve branch objectives.
• Generate quotations for customers with profitability in mind.

Skills

Electrical control

Industrial automation

Sales support

Customer service

Product selection

Education

ONC/HNC Electrical Eng

Tools

MS Office

Job description

Job Description

Internal Technical Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships and promoting products and services to maximise sales opportunities. You are most likely to be living in North of the Tyne area, including, North Shields, Whitley Bay, Wallsend, Longbenton, Jesmond, Cramlington, Blyth in order to commute. Ideally you will have knowledge of a wide range of electrical market related products and are likely to have strengths in more than one product area. This could be industrial electrical, control & automation/factory automation/process control including control gear, switchgear, automation equipment, variable speed drives, plc, hmi, instrumentation, cable management systems, connection systems, industrial data comms enclosures, sensors, and possibly ATEX equipment.

As the Internal Sales Engineer you will respond to and handle all product technical enquiries. You will be required, with training, to understand and be familiar with the full product range with the ability to offer alternatives if required and advise on the selection of products where possible. You will liaise with Field Sales Engineers and other staff to achieve the branch objectives and sales performance and as is normal in a small team environment engage in other duties. It is also expected that you have commercial ability and awareness to generate quotation for customers and are competent to judge the competitive situation needed to win the order whilst being mindful of profitability. In order to perform this role successfully you will need technical electrical knowledge, there is flexibility on the qualification if you can illustrate your knowledge, product applications knowledge and commercial awareness. The ideal candidate may already be in a similar role as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales.

Knowledge and Experience

• GCSE Maths and English (or equivalent)
• None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification)
• Good working knowledge of Microsoft Office and data entry systems
• Full clean driving licence
• Experience in similar sales /customer service environment.
• Experience with an electrical engineering role, or a background in electrical distribution would be an advantage.

Post codes used are for advertising purposes only.

We work across a range of business to business/B2B market sectors including Renewable Energy, Electrical, Control & Automation, Electronic, Renewable Energy, Pneumatics, Hydraulics, Fluid Power, Instrumentation, Engineering services companies, Industrial Consumables, Industrial Components, Capital Equipment, Material Handling, Scientific Equipment, Petrochemical and Utilities.